Account Manager/Executive- HR Division

Info-Tech Research Group • Toronto, ON

1d • Hybrid

About The Position

The Inside Account Executive - HR Division is a hybrid Account Management/Account Executive role focused on ensuring our clients are serviced and renew year-over-year while also leveraging personal and professional networks, working marketing leads, cold calls, referrals and contact moves to new organizations. The successful candidate will ensure there is strategic alignment with HR Executives and the McLean & Company resource pool, including software, analytics, advisory, and research.

Requirements

• Post-secondary education – minimum College Diploma
• 2 years B2B sales + University Degree or 5 years B2B sales + College Diploma
• Account Management: Engaging and managing ongoing needs of clients. Engaging clients in meaningful conversations often focused on strategy, alignment, and operational excellence.
• Opportunity Identification: Need to be actively identifying opportunities within accounts and grow account base through opportunities related to/connected with current accounts. Follow up with former clients when they move to a different company; referrals; getting involved in networks (growing personal/professional network).
• Organizational Skills: Keeping track of clients that move companies; record keeping (proposals); managing multiple calls in a day. Effective management of process, documentation and scheduling.
• Business Acumen: General understanding of business and business language.
• Active Listening: Ability to understand client needs.

Responsibilities

• Proactively manage accounts by conducting regular service calls with clients to ensure alignment and drive usage of the McLean membership.
• Work marketing leads and conduct warm / cold calls into your territory to book onsite sales presentations with prospective clients.
• Support cross-functional communication and collaborate with our Research and Product Teams.
• Grow revenue by actively identifying referrals through personal, professional and client networks as well as pursue sales opportunities with former clients when they move to a new company.
• Identify client needs that align with our Workshop, Executive Services, Consulting, and Training offerings.
• Solicit feedback and testimonials from current accounts.
• Record client details and account notes in CRM system. Follow internal reporting processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree