Account Manager - Employee Benefits

Gallagher•Waverly, IA

13d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. How you'll make an impact The Account Manager-Employee Benefits is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that vary in size and have needs that vary in complexity. This role directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Builds and solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner. Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers. Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available.

Requirements

Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience.
Appropriate licensing as required.
Proficiency in Microsoft Office.
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.

Nice To Haves

Must obtain Life & Health License within the first 90 days of employment, if not already licensed
Previous insurance knowledge and experience managing client relationships.

Responsibilities

Delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts.
Building and solidifying relationships with existing clients by providing exceptional ongoing care.
Taking a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
Cultivating relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.
Supporting one or more Producers and/or Account Executives and acting as the first line of contact when the Producer or Account Executive is not available.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program