Account Manager - Employee Benefits

Gallagher • Hanover, MD

2d • Hybrid

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher, we’re all about helping people and businesses thrive. As an Account Manager in Employee Benefits, you’ll be part of a team that’s committed to delivering exceptional service and building strong relationships. You’ll work with clients of all sizes, helping them navigate their insurance needs and find the best solutions.

In this role, you’ll manage a portfolio of small group accounts, ensuring clients receive the care and attention they deserve. You’ll lead the renewal process, working closely with colleagues to deliver tailored solutions on time. You’ll also build strong relationships with clients, becoming their go-to person for advice and support.

Requirements

• A bachelor’s degree or equivalent experience (3+ years in client service or claims management).
• Client service experience.
• An active Life & Health license.
• Strong communication skills and the ability to manage multiple priorities.
• A knack for using technology to stay productive and deliver quality work.
• High School diploma/equivalent plus 1 year directly applicable experience.
• Proficiency in Microsoft Office and basic math skills.
• Appropriate licensing as required.

Responsibilities

• Manage a portfolio of small group accounts, ensuring clients receive the care and attention they deserve.
• Lead the renewal process, working closely with colleagues to deliver tailored solutions on time.
• Build strong relationships with clients, becoming their go-to person for advice and support.
• Work with clients to understand their needs and provide the right solutions.
• Partner with internal teams to ensure smooth account management.
• Support Producers and Account Executives to deliver excellent service.
• Travel occasionally to meet clients and strengthen relationships.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree