Account Manager, Dealer Solutions

Solera

1d • Remote

About The Position

The Account Manager, Solera Dealer Solutions, Account Management is the primary relationship owner for a defined book of automotive dealer rooftops or dealer group accounts. This role is responsible for customer retention, renewal execution, product adoption, and expansion of existing solutions, with no responsibility for new logo acquisition. The Account Manager collaborates closely with Solution Performance Managers / Product SMEs/Professional Services who deliver hands-on training, workflow optimization, and adoption strategies across DMS, CRM, Service, and Marketing products. Together, they ensure customers achieve operational improvements and measurable business outcomes.

Requirements

• 3–6+ years in automotive SaaS, dealership technology, or automotive retail operations.
• Strong understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing.
• Experience managing a customer book of business, with accountability for retention and expansion.
• Excellent communication, relationship-building, and presentation skills.
• Ability to analyze data and translate insights into customer recommendations.

Nice To Haves

• Experience with automotive DMS, CRM , Fix Ops Service Scheduling/Inspection, and Marketing platforms.
• Background in dealership operations (BDC, service lane, sales management, or digital marketing).
• Familiarity with OEM programs, certification requirements, and compliance standards.
• Prior success using account planning methodologies (e.g., plan-on-a-page, mutual success plans, health scoring frameworks).

Responsibilities

• Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps.
• Build deep, trusted relationships that strengthen long-term loyalty and strategic alignment.
• Conduct proactive business reviews, executive updates, and ongoing communication touchpoints.
• Own renewal preparation, negotiation strategy, and contract execution for assigned accounts.
• Identify at-risk accounts early and collaborate with internal teams to develop recovery plans.
• Ensure customers receive clear ROI value stories tied to their operational goals.
• Develop structured annual and quarterly account plans capturing: Key goals & initiatives for fixed ops, variable ops, and marketing, Product adoption status and opportunities, Whitespace and expansion opportunities, Risk indicators and mitigation plans.
• Drive expansion revenue through cross-sell and upsell of additional modules across the portfolio: DMS: service, parts, accounting, inventory workflows, CRM: lead management, showroom, BDC optimization, Service: Service Suite check-in, scheduling, inspections, tech productivity, Marketing: campaigns, retention, reputation, equity mining through Sales Journey.
• Partner with Solution Performance Managers/SMEs to ensure customers fully adopt and utilize their solutions.
• Align SPM engagements to dealership goals such as: Higher service lane throughput, Improved lead response and conversion, Reduced no-shows through scheduling optimization, Better marketing ROI and customer retention.
• Ensure insights from SME performance reviews are translated into actionable account plans.
• Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs.
• Document customer health trends and create action plans to address red/yellow indicators.
• Engage cross-functional teams to resolve escalations, integration challenges, or workflow gaps.
• Collaborate closely with Customer Success, Product, Support, and Professional Services to ensure seamless customer experience.
• Provide field insights on product enhancements, competitive threats, adoption barriers, and dealer operational needs.
• Work with Marketing on customer communication, events, and campaign engagement.

Benefits

• Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services.
• Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees