Account Manager, Customer Success

Cardinal Health•US-Nationwide-FIELD, CA

3d•$68,500 - $107,470•Remote

About The Position

Cardinal Health, Inc. is a global, integrated healthcare services and products company. This role supports a major healthcare system in Los Angeles County, CA, and requires the candidate to work traditional Pacific Time Zone hours. The Account Manager, Customer Success serves as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders. This highly visible role represents Cardinal Health across a large, complex customer organization and is accountable for delivering a consistently responsive, accurate, and solutions-oriented customer experience. The ideal candidate combines a strong passion for the customer experience with disciplined execution, analytical thinking, polished communication, and end-to-end ownership. This individual must be comfortable coordinating across multiple Cardinal Health teams, identifying the right accountable partners, and maintaining momentum until customer needs are fully addressed. Success requires a customer-centric mindset, sense of urgency, attention to detail, professional resilience, and the ability to translate complex information into practical actions and strategic value.

Requirements

Prior experience in a direct customer facing role.
Prior experience executing in-person or live video presentations to external Cardinal Health customers and articulating metrics.
Strong Analytical and Reporting capabilities.
Excel VLOOKUP proficiency is required.
Demonstrate ability to problem solve and develop key relationships with external and internal customers.
Willingness to travel once per quarter to client sites; mostly within the Pacific time zone.
Team player, focused on continuous improvement and development.
Ability to identify needs, act and manage projects.
Strong communication skills.
Attention to detail.

Responsibilities

Serve as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders.
Deliver a consistently responsive, accurate, and solutions-oriented customer experience.
Coordinate across multiple Cardinal Health teams, identifying the right accountable partners, and maintaining momentum until customer needs are fully addressed.
Ensure that requests are acknowledged, priorities are understood, information is accurate, and issues will continue moving without repeated follow-up.
Remain steady and constructive when conversations are direct, persist when new ideas initially meet resistance, and continue finding practical ways to support the customer.
Independently coordinate the right resources, communicate clear ownership and timelines, and bring both solutions and strategic insights that strengthen the partnership and demonstrate Cardinal Health’s value.
Build trust through genuine support, empathy, reliability, and a strong understanding of the customer’s priorities and operating environment.
Communicate clearly, professionally, and proactively with customer and internal stakeholders; acknowledge requests promptly, set expectations, and provide updates through resolution.
Manage a high volume of requests, recurring deliverables, meetings, reports, and time-sensitive priorities without losing track of commitments.
Quickly recognize customer impact, prioritize appropriately, and act immediately when an issue is operationally, financially, or clinically significant.
Drive complex issues to resolution, even when they require coordination across several teams, ongoing escalation, or rapid turnaround.
Regularly use Excel with VLOOKUPs and other formulas, functions, and data tools, to organize, validate, reconcile, and analyze information efficiently.
Identify trends and risks and turn financial, operational, utilization, inventory, compliance, and service data into clear insights and recommended actions.
Lead customer meetings and business reviews with confidence, explain complex information in an understandable way, and move conversations from reporting into decisions, opportunities, and next steps.
Learn processes quickly, identify the right accountable partners, and build effective cross-functional relationships to resolve issues efficiently.
Anticipate deadlines, risks, customer questions, and upcoming needs; plan ahead and identify opportunities before the customer has to ask.
Follow established processes, meet commitments, deliver accurate work on time, learn from mistakes, and put safeguards in place to prevent recurring issues.
Receive direct or challenging feedback professionally and understands that it comes from the customer’s commitment to getting the right outcome.
Manage tough conversations listening for the underlying concern, remains constructive, and uses the feedback to strengthen the partnership.
Recognize that the customer may be hesitant to adopt new ideas or changes. Continues to look for practical, customer-centered ways to add value, adjusts the approach based on feedback, and keeps appropriate opportunities visible without becoming discouraged by initial resistance or repeated “no” responses.
Maintain professionalism while balancing competing priorities, ambiguity, escalations, and urgent customer situations.