Customer Success Account Manager (CSAM)

Microsoft•,

3d•$106,400 - $222,600•Remote

About The Position

Are you energized by turning strategic investments into measurable customer outcomes? In this uniquely positioned CSAM role, you will help shape how Microsoft improves ECIF Yield across the Americas by translating data into action, mobilizing account teams around priority opportunities, and identifying solutions that accelerate cloud consumption and customer value. You will have the visibility and opportunity to build new capabilities, influence leaders across the business, and establish repeatable practices that improve the return on some of Microsoft’s most significant customer investments. As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating value realization across our Digital Cloud platforms. This uniquely positioned role also provides an opportunity to help advance Americas ECIF Yield performance by combining account-based execution with broader business leadership. You will help teams understand the metric, identify priority accounts and actionable solutions, translate reporting into insights, and engage stakeholders across Customer Success, Finance, business operations, engineering, and sales to influence measurable progress. This opportunity will allow you to accelerate your career growth, strengthen your delivery and program management capabilities, deepen your cloud and industry expertise, and build experience leading a high-visibility business capability across the Americas. This role is flexible in that you can work 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience

Nice To Haves

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
3+ years relevant work experience within customer industry
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification

Responsibilities

Customer Success Leadership, Strategy, and Growth: Listen to customers, align their objectives with the Microsoft portfolio of work, and connect Customer Success Plans with account priorities and programs that accelerate business value and cloud consumption.
Delivery and Program Management: Support program planning, customer-facing reviews, engagement prioritization, and orchestration with key technical stakeholders to address agreed customer outcomes and account priorities.
ECIF Yield Capability Leadership: Help build and drive efforts that advance Americas ECIF Yield performance, supporting Operating Units in understanding the metric, its leading indicators, and the execution practices that improve outcomes.
Priority Account Support: Engage with selected Americas account teams to assess ECIF-funded initiatives, identify barriers to consumption and value realization, and coordinate practical remediation actions with Customer Success, Cloud Solution Architecture, sales, partners, and other stakeholders.
Reporting and Insights: Support reporting and analysis of ECIF Yield, pipeline, utilization, and related execution signals to identify trends, priority areas, and repeatable practices. Translate data into clear insights and recommendations for business reviews and leadership discussions.
Stakeholder Engagement and Influence: Collaborate across Operating Units, Finance, business operations, investment teams, and field leadership to align priorities, share learnings, support skilling and enablement, track actions, and influence progress without direct authority.