Account Manager, Customer Experience (Digital Accounts)

Amsive•New York, NY

7d•Remote

About The Position

Amsive is hiring an Account Manager, Customer Experience, to support a portfolio of integrated digital marketing clients. This role serves as the primary day-to-day client contact, partnering with cross-functional teams across SEO, Paid Search, Media, Analytics, Creative, and Strategy to deliver measurable business outcomes. Experience supporting retail, eCommerce, CPG, consumer brands, or retailer marketing programs is highly valued. We're looking for a proactive and consultative account leader with experience managing digital marketing programs, building strong client relationships, and translating business objectives into actionable marketing strategies. The ideal candidate possesses strong project management skills, exceptional communication abilities, and a passion for helping clients grow through data-driven marketing solutions.

Requirements

2-4+ years of experience in account management, client services, or digital marketing within an agency environment.
Experience managing integrated digital marketing programs, including SEO, Paid Search, Content Marketing, Media, Analytics, CRM, or other performance marketing channels.
Working knowledge of search marketing principles, including SEO best practices, organic search performance metrics, keyword strategy, and Paid Search fundamentals.
Ability to confidently discuss digital marketing performance, measurement frameworks, KPIs, and optimization strategies with clients and internal stakeholders.
Experience supporting retail, eCommerce, CPG, consumer brands, retailer marketing programs, or omnichannel marketing initiatives is strongly preferred.
Strong consultative and relationship-building skills, with demonstrated success managing and growing client partnerships.
Proven ability to coordinate cross-functional teams, manage multiple projects simultaneously, and maintain accountability across deliverables.
Experience developing presentations, business reviews, strategic recommendations, and client-facing communications.
Strong analytical mindset with the ability to interpret performance data and translate findings into actionable recommendations.
Proficiency with Microsoft Office Suite, particularly PowerPoint and Excel; familiarity with analytics and reporting platforms is a plus.
Excellent written and verbal communication skills, with strong attention to detail and organizational abilities.
Curiosity, adaptability, and a passion for learning emerging digital marketing trends and technologies.

Nice To Haves

Experience supporting retail, eCommerce, CPG, consumer brands, or retailer marketing programs is highly valued.
Experience supporting retail, eCommerce, CPG, consumer brands, retailer marketing programs, or omnichannel marketing initiatives is strongly preferred.
familiarity with analytics and reporting platforms is a plus.

Responsibilities

Serve as the day-to-day across digital marketing programs including SEO, Paid Search, Analytics, Content, and Media initiatives.
Develop a strong understanding of search marketing fundamentals and effectively communicate SEO and Paid Search strategies, recommendations, performance results, and optimization opportunities to clients.
Partner with channel specialists and strategists to identify opportunities for growth, performance improvement, and cross-channel integration.
Translate client business objectives into actionable marketing plans, ensuring alignment between strategy, execution, measurement, and business outcomes.
Lead client status meetings, quarterly business reviews, and performance discussions, providing clear recommendations backed by data and insights.
Collaborate with Analytics teams to interpret campaign performance and communicate meaningful insights, trends, and optimization opportunities.
Support retail, eCommerce, and consumer-focused clients by understanding customer acquisition, retention, retailer marketing programs, retail media networks, and omnichannel customer journeys.
Identify opportunities to expand existing client engagements through additional services, channels, and strategic initiatives.