Account Manager - Custodial

Hawaiian Building Maintenance•Honolulu, HI

1d•Onsite

About The Position

The Account Manager is responsible for the management of an account or assigned accounts, and the supervisors assigned to each account. They operate as the lead point of contact for any and all matters specific to their assigned accounts. They build and maintain strong, long-lasting customer relationships and oversee customer account management, including negotiating contracts and agreements to maximize profit. If you are passionate about providing exceptional guest experiences and thrive in a dynamic environment, we encourage you to apply! We are an equal opportunity employer.

Requirements

Must be a high school graduate.
Must have good public relation and communication skills and the ability to interact effectively at all levels.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Must be in good physical condition to bend, squat, reach, kneel, climb, walk etc. as needed for specific projects.
Requires attention to detail.
Proficient in computer usage and software such as Microsoft Word and Excel.

Nice To Haves

Previous management/supervisory and cleaning experience preferred.

Responsibilities

Manages the overall activities of a project(s), and supervises the supervisors
Maintains/monitors work schedules of all personnel, including the preparation and submission of weekly payroll time sheets
Establishes/maintains work performance standards making sure specifications are met
Conducts quality assurance checks and manages materials inventory as well as general use of equipment
Conducts site evaluations/audits
Coordinates and controls special project work
Measures performance of accounts against assigned budgets and quality standards
Ensures the timely and successful delivery of our solutions according to customer needs and objectives
Resolves on-site service delivery problems
Answer client queries and identify new business opportunities among existing customers
Participates in ongoing management/technical skill development training programs
Conducts orientation of employees, develops employees’ skills/abilities and performs annual employee evaluations
Develops strong relationships with customers, connecting with key business executives and stakeholders and preparing reports
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to improve service quality and sales growth
Prepare reports on account status.
Assist with budget planning and suggest cost-saving initiatives
Collaborate with Operations team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed
Perform other duties as requested by management
Position may require occasional travel
Must attend mandatory training