Account Manager, Corporate

AlphaSense

2d•$96,000 - $120,000•Remote

About The Position

The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Corporate clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll need to be versatile. You will work with a variety of clients across all industries and verticals. In this role, you’ll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account. While key performance indicators include retention rate and the identification of growth opportunities, the responsibilities of Account Managers go much deeper. The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing and sales teams in order to maximize the effectiveness of our business’ strategy and communication. A note on industry background: this seat sits within our Energy & Industrials book of business. Prior experience in the Energy & Industrials industry is not required to apply. We're looking for account management skill and client relationship experience. Industry knowledge can be built on the job.

Requirements

Strong ability to develop instant rapport with new people
Demonstrated success at managing and growing relationships within Fortune 1000 clients
Strong business acumen
Commitment to effective processes and tactics
Natural intellectual curiosity with the ability to learn and adapt quickly
Understand best practices for client engagement within a SaaS environment
Set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers
Exceptional oral, written and presentation skills
Ability to distill and explain complex issues in simple terms
Account management skill and client relationship experience

Nice To Haves

Prior experience in the Energy & Industrials industry

Responsibilities

Maximize retention rate across the book of business
Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
Identify revenue at risk in order to best position the company to prevent churn
Forecast retention rates
Collaborate with Account Executives to identify growth opportunities within the book of business
Understand the ins and out of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
Hold Business Reviews with key stakeholders
Consistent proactive outreach with material and information that’s relevant for our user base
Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts