Account Manager, Corporate Subscriptions

Dow Jones & Company•New York City, NY

12d•Hybrid

About The Position

Our corporate subscriptions team is seeking an Account Manager to drive customer retention and revenue expansion. This role requires a mix of relationship management, problem-solving, and strategic growth skills.

Requirements

5+ years of experience
Strong ability to build and maintain relationships with clients
Experience acting as a trusted advisor to ensure customers maximize the value of the product
Ability to stay up-to-date on product offerings (Dow Jones enterprise subscription solutions)
Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements
Background in subscription-based sales or enterprise account management
Proficiency in Salesforce or other customer success platforms

Responsibilities

Drive renewals, reduce churn and upsell where appropriate within assigned account base.
Act as a trusted advisor, maintain regular communication with customers.
Generate and qualify leads through networking, cold-calling, and inbound marketing efforts
Negotiate and close deals to meet and exceed revenue targets.
Conduct virtual and in-person meetings with clients to establish relationships and drive new opportunities into pipeline
Manage pipeline via Salesforce
Provide training, resources, and best practices to maximize adoption
Address customer concerns and challenges proactively to drive future retention and growth
Achieve individual revenue targets
Gather customer feedback to enhance new product development
Drive renewals and reduce churn ensuring customers see value in product offering
Advocate for customers internally by work with product, support and marketing teams
Use platforms such as Salesforce and other sales-related resources to track health of sales pipeline
Stay up-to-date on Dow Jones suite of enterprise subscription solutions