Account Manager, Commercial

Motus•Toronto, ON

8d•Remote

About The Position

The Motus Business Development group is looking for a customer-focused sales professional to join the team as a Commercial Account Manager. The Account Manager will be responsible for a book of business of customers with current contract values between $20k-50k in annual recurring revenue (ARR). This is a quota-carrying position, and you are charged with driving revenue through renewals, upsells, and account growth. Our ideal candidate has excellent communication skills, a passion for customer service, and a curiosity about building a career in Business Development.

Requirements

1-3 years of BDR, Sales, or Account Management experience within a software organization
Experience in a one-to-many SMB customer or prospect territory with metric-driven success criteria
Strong and strategic collaborator with the ability to discern when to engage team members in the development of solutions and when to take accountability and work independently
High degree of emotional intelligence and empathy
Outstanding communication (written and verbal) and presentation skills
Proven track record and desire to work and excel in a fast-paced environment
Excellent multi-tasking, organizational, and project management skills; close attention to detail
Ability to understand and articulate technical concepts and derive solutions
Proficiency in MS Office and Salesforce.com

Responsibilities

Exponentially grow revenue base for your book of business by leading account retention, expansion, and renewal, and by driving upsells for new products
Serve as the primary point of contact for a book of business and continually delight customers with a positive, customer-centric attitude
Consult with customers on new features and product offerings to drive upsell revenue
Develop relationships with customers and serve as their strategic partner
Provide education and coaching to drive product adoption and improve product value for customers
Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars, and events
Partner with the Solutions Consultant team on revenue-generating, revenue brainstorming, or customer retention planning
Apply cross-departmental methods when non-revenue-generating projects arise within the assigned book of business
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Think creatively to tackle customer problems

Benefits

Medical Insurance, Dental Insurance, Vision Insurance (effective day one)
Open Paid Time Off
Flexible Spending Accounts & Health Savings Accounts
Motus-Fidelity 401K Plan
Company-paid Short/Long-term Disability & Basic Life Insurance Plans
Family Planning and Parenting Support Benefits through Maven
Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health
$1000 Home Office Reimbursement Program
$2000 Internal Referral Program
WorkAnywhere Reimbursement of Internet and Cellular Costs
16 weeks maternity and adoption leave
12 weeks paternity leave