Account Manager, Commercial

Showpad • Boston, MA

6d • Hybrid

About The Position

We are seeking a Commercial Account Manager to drive growth across a portfolio of mid-market customer accounts. You will own the full customer lifecycle — from onboarding through renewal and expansion — while identifying new revenue opportunities within your book of business.

Requirements

• 2–4 years of experience in a SaaS or software sales or account management role
• Demonstrated track record of meeting or exceeding revenue targets
• Strong communication and presentation skills
• Experience engaging mid-level stakeholders (Directors, VPs)
• Solid negotiation and closing skills
• Ability to manage a high-volume account portfolio with strong organizational skills
• Collaborative mindset — comfortable working cross-functionally with CS, presales, and product teams
• Bachelor's degree or equivalent experience

Responsibilities

• Achieve quarterly and annual revenue targets across your commercial account portfolio
• Identify and execute upsell, cross-sell, and expansion opportunities
• Manage a healthy pipeline of qualified opportunities through proactive outreach, networking, and relationship building
• Develop and maintain account plans for key customers
• Engage the right stakeholders to demonstrate the value of the Showpad platform
• Deliver accurate pipeline forecasts and reporting
• Partner with BDRs, Customer Success, and Solutions Engineers to support the sales cycle
• Negotiate and close renewals and expansions in line with company objectives
• Serve as a trusted advisor to customers, promoting best practices and product adoption
• Track and report on market trends, customer feedback, and competitive activity

Benefits

• paid parental leave
• paid holidays (including Juneteenth and paid time off to vote)
• paid time off to volunteer at non-profit organizations
• personal development opportunities
• professional stretch assignments

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level