Account Manager - Commercial Lines

Towne Family of Companies•Franklin, VA

3d•Onsite

About The Position

Towne Insurance is hiring a Commercial Lines Account Manager to join our Franklin, VA team. The Commercial Lines Account Manager is responsible for providing professional service to new and existing clients in a timely and accurate manner. The good-faith compensation range for this role is expected to be $45,000 to $60,000, based on the role, market, internal equity, and candidate qualifications. About Us Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for all segments of business clients, families, and individuals. At Towne Insurance, we take pride in serving others, enriching lives, and providing our members exquisite service. Our employees are our most valuable asset, and we take time to invest in their health, happiness, and education. We hire motivated, self-directed professionals who desire to give back to their communities. About the Role Works closely with risk advisors and other Towne personnel on all aspects of client service, marketing, and renewal. Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and Towne colleagues, resulting in a rate of account retention that meets or exceeds expectations. Answers telephone calls from insured customers and enquires about endorsement requests, cancellations, remarkets/rewrites, claims, and other service inquiries. Utilizes sales and customer service skills to listen effectively, build rapport, develop needs, provide solutions, and improve client policy retention. Effectively utilizes selected third-party systems for customer handling (e.g., carrier sites, Applied Epic). Ensure that all endorsements, audits, cancellations, claims, finance agreements, certificates, and other customer requests are handled in an accurate and timely manner according to procedures.

Requirements

An active P&C license or ability to obtain upon hire.
Prior experience in the commercial lines insurance industry.
Excellent oral and written communication skills.
Strong attention to detail, organization, and prioritization skills.
Computer skills (Word, Outlook, Excel).

Nice To Haves

3+ years of experience in commercial lines account management.
Experience with agency management systems, preferably Applied Epic.

Responsibilities

Works closely with risk advisors and other Towne personnel on all aspects of client service, marketing, and renewal.
Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and Towne colleagues, resulting in a rate of account retention that meets or exceeds expectations.
Answers telephone calls from insured customers and enquires about endorsement requests, cancellations, remarkets/rewrites, claims, and other service inquiries.
Utilizes sales and customer service skills to listen effectively, build rapport, develop needs, provide solutions, and improve client policy retention.
Effectively utilizes selected third-party systems for customer handling (e.g., carrier sites, Applied Epic).
Ensure that all endorsements, audits, cancellations, claims, finance agreements, certificates, and other customer requests are handled in an accurate and timely manner according to procedures.