Account Manager - Commercial Lines

The Bulow Group•Tinley Park, IL

17d

About The Position

The Commercial Lines Account Manager is responsible for overseeing the day-to-day service, strategy, and execution of commercial insurance programs for both existing and prospective clients. This role serves as the primary point of contact for assigned clients, ensuring high-quality service delivery and strategic risk management consultation across all commercial lines. This position is both client-facing and operational, requiring strong technical expertise, relationship management skills, and a commitment to client advocacy.

Requirements

Excellent verbal and written communication skills.
Natural problem-solver who is committed to achieving the best outcome for clients.
Develops strong relationships with clients, carriers, and internal teams.
Manage multiple priorities and deadlines in a fast-paced environment.
Thrives in a team environment and contributes to collective success.
Consistently delivers a high-quality client experience while maintaining attention to detail.

Nice To Haves

Active Property & Casualty License required.
Minimum of five (5) years of Commercial Lines Account Management experience preferred.
Proficiency in Applied Epic, carrier portals and Microsoft 365 applications.

Responsibilities

Build and maintain strong relationships through proactive communication and service.
Conduct policy review and educate clients regarding coverages, exclusions, and risk exposures.
Respond promptly and professionally to client inquiries, service requests, and coverage questions.
Serve as an advisor by identifying opportunities to strengthen client insurance and risk management programs.
Maintain a high level of client satisfaction and retention through consistent engagement and follow-through.
Manage the new business and renewal process from planning through policy delivery.
Analyze client operations and exposures to identify coverage concerns and risk management opportunities.
Develop new business and renewal strategies in collaboration with Producers and internal team members.
Gather underwriting information and maintain accurate exposure data.
Coordinate with carrier underwriters throughout the marketing, quoting, and renewal process.
Review terms, identify coverage gaps, and negotiate improvements when appropriate.
Prepare proposals, coverage comparisons, and recommendations for client presentations.
Maintain knowledge of carrier products, underwriting appetites, and market conditions.
Ensure client files, activities, and documentation are accurately maintained within the agency management system.
Assist with day-to-day policy changes, billing questions, audits, and rewrites.
Work closely with Producers, CSRs, CSAs, Claims Advocates, and other service team members.
Mentor and support service staff assigned.
Participate in process improvement initiatives and workflow development.
Contribute to agency retention, growth, and client satisfaction goals.