Account Manager- Commercial Large Property

The Hartford•Boston, NY

10h•Hybrid

About The Position

This role supports Commercial Underwriting in the sales acquisition process. It involves providing support for new business and renewal policy account coordination, review, essential services, rating, and preparing work orders for quoting and issuance of middle market business. The Account Manager serves as the primary point of contact for agents, handling inquiries and requests, and communicates with customers to request necessary information and resolve problems. The position requires handling high volumes of transactions, balancing quality and timeliness, and working closely with the Underwriter to manage a Book of Business. It also involves multi-tasking, prioritizing daily work activities, and organizing work based on AM/UW Huddles, recognition of Top Agents, and territorial differences.

Requirements

Prior Commercial Market Insurance Industry experience as an Account Manager, Underwriting Assistant, Rater (or similar) at an insurance carrier/agency.
Knowledge of the following primary insurance coverage’s: Workers Compensation, Auto, General Liability, Property.
Functional knowledge of Commercial Lines rating experience.
Intermediate Excel Skills: V-Lookups, sums, sorting/filtering, columns.
Strong Customer Service and Relationship Building skills.
Effective Communication Skills / Written and Verbal.
Good automation skills and strong technical ability.
Professional Demeanor.
Works Autonomously.
Ability to shift work efforts quickly and make decisions in a fast past environment.
Understand and Support Organizational Vision and Strategy and Embrace Change.
Stay current on issues potentially impacting his/her work, including industry and marketplace trends, strategic direction of the organization, organizational structure and leadership, team goals, internal initiatives, etc.
Understand and align own work plans, activities and decisions to help fulfill all commitments within established timeframes.
Manage own time and workload efficiently: balance multiple priorities to fulfill all commitments within established timeframes.
Identify the benefits and opportunities of change and quickly alter approaches to implement and support change efforts.
Modify own work activities and methods to eliminate waste and inefficiency.
Constantly seek opportunities to learn and acquire new skills.
Strive to learn and understand dynamics of the territory, Book of Business Knowledge.
Words and actions are consistent; demonstrates company core values and principles.
Be open and honest in all dealings internally and externally; treats others with fairness and respect.
Seek to resolve conflicts in a productive manner without assigning blame or claiming credit.
Build effective relationships with Agents.
Act with appropriate urgency when responding to customer inquiries or requests.
Set high standards and continually evaluate self against performance targets.
Demonstrate professionalism and establish credibility and rapport in all customer interactions.
Serve as the Single Point of Contact for agents on service related/problem resolution.
Listen carefully and ask probing questions to understand others’ needs or perspectives (peers, business partners and customers).
Speak clearly and concisely to effectively convey information or express opinions; clearly explains complex or technical information in a way that is helpful to listeners.
Quickly comprehend written information and writes effective letters, emails, reports, etc.
Keep others informed so there are no unnecessary “surprises”.
High speed broadband internet service is required.
Internet provider supplied modem/router/gateway is hardwired to The Hartford issued computer with an ethernet cable.

Responsibilities

Support the Underwriter in the sales acquisition process.
Provide support for new business and renewal policy account coordination, review, essential services, rating, and preparing work orders for quoting and issuance of middle market business.
Serve as the point of contact for agents in handling inquiries and requests.
Communicate with customers to request needed information and resolve problems.
Review, prepare work orders for rating and issuing policies.
Apply screening criteria in accordance with guidelines.
Support sales efforts and strategies.
Handle high volumes of transactions.
Effectively balance quality and timeliness while working alongside the Underwriter to Manage a Book of Business.
Multi-task, prioritize and manage daily work activities.
Organize work, based on AM/UW Huddles, recognition of Top Agents, and territorial differences, so that others can easily determine what needs to be done and effectively continue the work and respond to customers as needed.
Maintain an effective pending/diary/follow-up system.
Attend Regional Office Meetings to understand priorities of the Office and work hand in hand with the Underwriter to achieve Regional Office Goals.