Account Manager (Collector)
About The Position
Casey Auto Group is seeking an Account Manager (Collector) to join our team at Auto Credit of Virginia! The Account Manager (Collector) plays a critical role in managing and resolving delinquent customer accounts. This position requires a skilled professional who can effectively communicate, negotiate, and work proactively to secure payments, ultimately bringing accounts to a current status while maintaining positive customer relationships and adhering to all regulatory guidelines. Essential Duties and Responsibilities The following duties are core to the success of this position:
Requirements
- Experience: Intermediate experience in debt collections (auto loans, credit cards, accounts receivable) is strongly preferred.
- Education: High School Diploma or equivalent.
- Skills: Exceptional verbal and written communication skills, with a proven ability to negotiate and persuade effectively.
- Proficiency in data entry, record keeping, and Microsoft Office Suite (Word, Excel).
- Strong organizational skills and meticulous attention to detail.
- Ability to handle sensitive information and difficult conversations with professionalism, empathy, and strict adherence to privacy laws.
- Knowledge of the Fair Debt Collection Practices Act (FDCPA) is a significant advantage.
Responsibilities
- Communication and Outreach: Initiate contact with delinquent customers through a variety of channels, including phone calls, emails, text messages, written letters (including form letters), and field calls.
- Confer with customers to determine the reason for overdue payments, review the terms of their contract, and proactively work to bring loans to a current status.
- Account Management and Reporting: Accurately record and document information regarding the customer's financial status and the complete history and status of all collection efforts.
- Sort and file/scan correspondence related to the account’s portfolio.
- Notify the Collections Manager if a customer fails to respond to communication attempts or efforts.
- Administrative and Coordination Tasks: Coordinate repossession activities and correspond with the Collections Manager regarding potential credit extensions or loan modifications.
- Assist the Insurance and Title Clerk with collection efforts focused on customers whose insurance policies have been canceled.
Benefits
- Compensation & Schedule Pay starts at $13.00 per hour plus monthly commissions.
- This position averages $47,000-$50,000 annually.
- Full-Time Schedule: Monday-Friday, 9:00am-6:00pm, and every other Saturday 9:00am-2:00pm. (The weeks that you work on a Saturday, you’ll likely have a Monday or Tuesday off).
- Weekly paychecks.
- Comprehensive Benefits Medical, Dental, and Vision Insurance
- FSA/HSA/LPFSA
- Prescription drug coverage
- HealthJoy App - company-paid healthcare navigation tool
- Employee Assistance Program
- 401(k) with company contribution upon eligibility
- Short- and Long-Term Disability
- Legal Resources coverage & ID Protection
- Work-Life Balance Vacation & Holiday pay
- Employee Perks Employee referral bonus programs
- Employee parts & service discounts
- Discounted gym memberships to OneLife & YMCA
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
