Collector-Customer Account Specialist

Elizabeth River Crossings OpCo • Portsmouth, VA

7d • $20 • Hybrid

About The Position

Responsible for performing collection activities associated with various delinquent accounts. Reviews delinquent accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures the Company's professional image is maintained.

Requirements

• High school graduate or equivalent.
• Knowledge of collection procedures and related laws and regulations.
• Understanding of Company policies.
• Familiar with default and enforcement clauses.
• Basic understanding of the U.S. Bankruptcy Code.
• Understanding of Small Claims Court system.
• A minimum of 1 year related experience and/or equivalent combination of experience and/or education.
• Accuracy and thoroughness in work.
• Excellent communication, telephone, and public relations skills.
• Ability to work well independently.
• Ability to work well in stressful situations.
• Ability to operate related computer applications and other business equipment including calculator, copy machine, printer, credit bureau terminal, telephone, fax.

Responsibilities

• Assumes responsibility for the effective and professional performance of collections functions.
• Assumes responsibility for the efficient administration of collections activities.
• Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts.
• Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel.
• Assumes responsibility for related duties as required or assigned.

Benefits

• ERC covers the commuting cost of tolls at the Elizabeth River Tunnels for our employees.
• ERC is currently offering a hybrid schedule for the call center. (employees work 5 days in the office and 5 days from home - after 90 days of employment)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees