Customer Service Collector

Wyndham Hotels & Resorts•Orlando, FL

16h•Remote

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. The world’s largest vacation ownership and exchange company, Travel + Leisure is looking for strong customer-focused individuals to join our 19,000 associates in the role of Customer Service Collector. We are currently only considering applicants within an hour drive from 501 W. Church Street, Orlando FL 32805. Why Travel + Leisure? We are a company led by our values and a strong diverse culture that our talented employees have created. We are excited and engaged in our purpose. We focus on development, career growth and innovation. We support each other and our community, we are family. How You’ll Shine: At T+L, we use an effective soft collections approach to our calls, so you will need experience with effectively influencing customers to a win-win resolution by contacting debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies. A curious thinker, a rule follower. Part of your responsibility will be to negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws. A competitive nature. Remaining focused in a goal-oriented atmosphere. Excellent listening skills. Listening to our customers with the intent to understand, influence, evaluate and quickly offering alternatives will be key to your success. Keep your cool. You must always present a professional and friendly demeanor, which isn’t hard because we have the best owners in the world! You know how to talk to people. Having excellent telephone and communication skills goes a long way in a call center environment! Self-driven. Having the ability to work independently and keeping yourself in check will be critical as this role will start as an At-Home position. This position begins at-home, but you may be located in-office based on business needs or performance.

Requirements

You graduated high school or have your G.E.D
You can tell the recruiter about your experience relating to the above skills
You have at least 1 year of experience with Microsoft Office
You have at least 1 year contact center experience
You successfully provided the recruiter with the Internet and home requirements below
The Internet Service Provider (ISP) must provide the following:
Dedicated high speed internet connection (DSL or Cable only)
Minimum of 100 Mbps – Download
Minimum of 6 Mbps – Upload
<100 ms Latency/Jitter/Ping
High Speed Modem: Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)
Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)
Office: Must be a dedicated & private room away from general living space
Free from noise and distractions
Suitable office furniture
Unless there is a legal requirement, experience will be accepted for the education requirement.

Responsibilities

Effectively influencing customers to a win-win resolution by contacting debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies.
Negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws.
Listening to our customers with the intent to understand, influence, evaluate and quickly offering alternatives will be key to your success.
Present a professional and friendly demeanor
Work independently

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program