Collector

Regis University • Greer, SC

1d • Onsite

About The Position

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times. We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team. If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board! Job Purpose The Collections Specialist is responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques. The Collections Specialist is also responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve delinquent accounts.

Requirements

• 2+ years of collections experience
• Must pass pre-employment screening
• Proficient in using MS Office and database software
• Strong customer service and problem solving skills
• Excellent verbal and written communication skills
• Proficient working knowledge of computerized applications such as word processing, spreadsheet, email, and specialized business applications software
• Communication skills necessary to effectively identify process gaps and improvements to Management

Nice To Haves

• 5+ years of collections experience
• Bi-lingual

Responsibilities

• Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances.
• Responsible for prompt and accurate response to customer's servicing questions and concerns.
• Assist borrowers with other loan maintenance requests.
• Input data and verify information to process electronic payments.
• Provide customers with information about products and services to generate additional revenue through cross-sell/up-sell opportunities.
• Properly document each customer interaction in the servicing system.
• Perform loan-related mathematical equations.
• Perform follow-up and research tasks to ensure problem resolution.
• Adhere to specific scheduling guidelines to ensure proper phone coverage.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets.
• Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.
• Perform follow-up and research tasks to ensure resolution.
• Other duties as assigned

Benefits

• Team members have an incredible benefits package, including but not limited to a comprehensive medical, dental, and vision plan, 401k plans with a company match, and PTO and paid holidays.
• We offer a variety of incredible benefits, including but not limited to a comprehensive medical, dental, and vision plan, 401(k) plans with matching company contributions, PTO and paid holidays, paid parental leave and an employee assistance program for mental health and counseling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees