Collector

CADEX • Maple Grove, MN

8d • $42,000 - $60,000

About The Position

The role of the [Collector] is to collect on past due accounts on behalf of Cadex’s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including making demands for payment, problem solving, dispute resolution, settlement negotiations, and other methods via telephone, email, and postal letters to debtors.

Requirements

• Strong computer skills in various systems, especially Microsoft Office
• Time management and organization skills
• Proficient communication and comprehension skills, including professional written and telephone communication
• Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients
• Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation
• Basic mathematical skills
• Basic telephone and calculator skills
• High School Diploma or general education degree (GED)
• Fluency in the English language

Responsibilities

• Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction
• Work accounts assigned efficiently by meeting productivity and activity goals as assigned
• Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently
• Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required
• Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed
• Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek to deliver more than is expected
• Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email
• Maintain confidentiality of both internal and external party information
• Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients
• Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change; apply the same quality standards to all claims
• Maintain organized electronic file storage of documents and emails
• Interface with Client-Facing departments to help identify and meet client needs
• Support new hires and other co-workers by assisting with training or other questions
• Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone
• Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements
• Exercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans
• Continuously seek opportunities for process improvement and propose ideas
• Foster effective communication and collaboration between countries and cultures within all regions
• Assist in Operational project work as required
• Act as backup to other members of the Operational Departments
• Maintain a high level of professionalism and confidentiality with all information entrusted with

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED