COLLECTOR

Texas Disposal Systems • Creedmoor, TX

1d

About The Position

The Collector works under the direction of the Credit and Collections Manager for collection activity and the credit approval process. The collector is responsible for collection follow-up and for the analysis of collection activity.

Requirements

• High school diploma or equivalent
• At least two years of commercial collections experience in a service- or retail-oriented environment or two years in a customer care-related environment;
• Proficiency with the Microsoft Office suite – i.e. Excel, Word, Outlook;
• Excellent verbal and written communication skills; and
• Excellent organizational skills.

Nice To Haves

• Associate or College Degree
• Three to five years commercial collections experience.

Responsibilities

• Collect on a specific portfolio of assigned accounts.
• Research and resolve discrepancies and customer charge-backs by working with sales and the customers.
• Assist in implementing credit and collection procedures.
• Notify accounting of data entry errors that need correction.
• Notify sales on account issues as outlined by Policy & Procedure.
• Liaise between the customer and sales personnel to resolve customer billing complaints.
• Maintain customer accounts and keep them reconciled.
• Review the portfolio accounts’ unapplied cash report weekly and apply cash to accounts as necessary.
• Provide weekly reports on the assigned accounts as directed by the Credit and Collection Manager.
• Identify complicated accounts and recommend strategy to manager.
• Submit quarterly bad debt write off recommendations to manager.
• Provide back-up assistance for Credit and Collection Manager.
• File bond claims, liens and intents-to-lien.
• Provide internal and external customer service support and respond to requests within 24 hours.
• Build and maintain professional relationship with assigned accounts.
• Make sufficient outgoing calls on a daily basis to control delinquency with DSO of less than 40 days.
• Assist with training new collection staff.
• Contact customers regarding NSF checks and if necessary file NSF charge with the County.
• Review the collection letter process monthly.
• Review daily lock report.
• Review the auto pay decline list and contact customers for correct credit card information and payment.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED