Collector

R I A FEDERAL CREDIT UNION • Bettendorf, IA

1d • Onsite

About The Position

At R.I.A. Federal Credit Union, the primary focus of the Collector is to improve the financial well-being of our members. Assist in the collection of delinquent and negative accounts. This is accomplished through: Relationships: Building relationships is integral to the success of R.I.A. As a community credit union, R.I.A.s Collectors will invest the time to get to know members and take care of their needs while finding opportunities to improve their financial well-being. Integrity: In an era of big banks and big data, operating with integrity is becoming a more difficult trait to find in a financial institution. An R.I.A. Collector is committed to handling members finances and data in a manner that is ethical, transparent, and professional. Action: Not content with business as usual, R.I.A. is action oriented. From helping a member solve a financial challenge to positively impacting the community through volunteering and sponsorships, R.I.A. is motivated to action.

Requirements

• High School Graduate or G.E.D, required.

Nice To Haves

• Experience in customer service, banking and/or collection experience; preferred.

Responsibilities

• Maintain current knowledge of credit union philosophy, services and policies. Maintain current knowledge and understanding of federal and state laws and regulations as they relate to the duties assigned and ensure that the proper collection policies and procedures are followed.
• Collect delinquent accounts updating and logging activity on the credit unions collection system. Contact Member to determine the reasons for delinquency and assist them in developing plans to bring accounts to a current status. Notify cosigners and co-applicants regarding status of delinquent accounts. Answer member and coworker inquiries regarding delinquent accounts and investigate and reconcile problems. Monitor and follow up on payment arrangements on accounts assigned. Answer general collection questions made in person, writing or by phone from members and staff regarding loan payments and past due accounts. Obtain credit bureau and skip tracing reports as needed. Maintain on-going communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes and other important information within areas of responsibility. Ensure that all information and transactions regarding members, employees, and other credit union business is kept confidential. Cooperate with other personnel to ensure a team effort and prompt member service.
• Produce delinquent loan notices, verify the status of the loan, and mail past-due notice to member and cosigner/co-borrower. Follow-up delinquent notices with collection letters and/or telephone calls. Prepare and submit for approval necessary documentation on loans to be extended or refinanced. Offset delinquent loans with funds from member or co-maker/co-signer share accounts as directed.
• Assist in the collection of negative accounts and returned checks.
• Process garnishments and levies as directed.
• Maintain the security of your work area and keep it organized and neat in appearance. Maintain and enforce maximum security over valuables and documents on hand according to policies and procedures. Promote and maintain a positive image of the credit union and a professional, courteous attitude to co-workers, members, management and the community.
• Promote and cross-sell credit union products and services.
• Participate in continuing education as requested. Attend and participate in meetings as required. Protect and respect credit union property, equipment and supplies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED