Account Manager, Client Services
About The Position
As an Account Manager, you will work within the Client Services team. This role is tasked with overseeing and executing brand campaigns in post-sale by delivering best-in-class client service. This role spends the majority of their time working directly with creators and agents to ensure branded campaigns are delivered on time and with the highest quality creative. They are experts in creator sourcing, negotiations, and campaign execution, with the ability to foresee challenges and escalate appropriately. 3 best things about the job: Be part of one of the fastest-growing Global influencer marketing agencies The chance to work on key clients with a vast array of campaign elements including different platforms, creator types, paid strategy, affiliate marketing, measurement, and strategy. Joining the business at a time of growth and expansion in the NA (North America) region
Requirements
- Minimum of 3 year experience in an influencer marketing or social media role
- A self-starter, eager to learn and provide proactive updates to your team without prompting
- Experience being organized and meticulous about meeting deadlines with excellent attention to detail
- High energy and ability to multitask, with a real ability to quickly prioritize across several projects
- A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others
- Able to build strong rapport and relationships both internally and externally
- The ability to remain calm under pressure
- Not afraid to roll the sleeves up and get involved with day-to-day tasks when required
- Strong negotiation, presentation, and communication skills
- Strong understanding of campaign execution and reporting metrics that would determine the success of a campaign (impressions, views, CPM, VCR, ER, etc.)
- Confidence in campaign execution, understanding when to pushback on creators/agents vs. escalate, and using knowledge to inform future campaigns.
Responsibilities
- Lead the day-to-day management of our creator campaigns, with a focus on leading creator comms across key social platforms including; TikTok, YouTube, Meta (FB + IG) Pinterest & Snap.
- Keeping creators and agents briefed and on time to meet all campaign milestones for an exceptional client experience. Responsible for building and nurturing relationships with creators and agents.
- Own negotiations, budgeting and contracting, with support from senior leadership as needed.
- Reviewing creator content to ensure it meets campaign briefing requirements and expectations against approved creative concept treatment.
- Continue to foster expert knowledge of the creator community.
- Oversee and manage campaigns via our platform, Waves, ensuring your Account Executive is sourcing diverse and vetted talent, contracting all creators, and uploading briefs & content for review and approval.
- Ensure inputs to Waves for creator payments and campaign delivery are accurate and updated in a timely manner.
- Supporting your Client Leads to ensure all campaigns are set up correctly and all data input across Waves, TikTok One (TTO), and campaign trackers are consistent.
- Supporting senior team members by providing consistent updates to your client lead and manager about status of your creators on your assigned campaigns.
- Work on end-of-campaign reports alongside Account Executives and Senior Account Managers to ensure we exceed client expectations.
- Continuously focus on best in class client service and output of work for our partners.
Benefits
- Medical Benefits through Insperity
- Wellbeing support including EAP & Mental Health cover
- 401K with match opportunity
- 22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
