Account Manager Client Services - Remote

UnitedHealth Group•Fort Worth, TX

1d•$72,800 - $130,000•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. This position is responsible for revenue retention and growth, customer satisfaction, opportunity generation, and relationship management. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

3+ years of experience working in a client facing position, sales position, account manager or product Manager role
1+ years of experience in the Pharma space (patient assistance, co-pays, working with pharmaceutical brand teams etc.)
1+ years of experience with a CRM tool such as Salesforce
1+ years of experience analyzing data and developing insights for client presentations
Intermediate level of proficiency with Microsoft Office Products (Word, Excel, PowerPoint) and Adobe
Willing or ability to travel approximately 15% of the time

Nice To Haves

Proven exhibits good listening skills and comprehension
Demonstrated ability to effectively express ideas and thoughts verbally and in written form
Problem Solving: Demonstrated ability to gather and analyze information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information
Establish Focus: Demonstrated ability to develop and communicate goals in support of the business; mission
Analytical and Critical Thinking: Demonstrated ability to tackle a problem by using a logical, systematic, sequential approach
Communication: Demonstrated ability to give and receive messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent
Collaboration: Demonstrated ability to work collaboratively with others to achieve group goals and objectives
Effective Execution: Demonstrated ability to translate a broad conceptual understanding of the company’s strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost and how each task affects subsequent activities

Responsibilities

Establish, develop and continuously maintain a relationship with their designated clients
Facilitate business reviews at least annually with clients to ensure strong program adoption
Maintain accurate documentation of all (proactive/reactive) client engagement activities in Salesforce CRM
Actively work to proactively engage clients with a goal of maintaining a high retention rate greater than 97%
Effectively keeps others adequately informed by presenting information to everyone involved
Ability to define problems, collect data, establish facts and draw valid conclusions
Experience working for or in Pharma; Experience working with Pharmaceutical Brand Teams or Patient Assistance space strongly desired
Technical skills a must
Works closely with Sales/Data/Program Engineering, Billing, Implementation/Leadership teams to cultivate strong client relationships and work to grow existing account(s)
Ability to understand data, and analyze to produce outcomes and insights
Communicate development needs/request to product owner
Experience managing up to 10-15 accounts at a time, with an increased seasonal workload