Account Manager, Client Services - Channel Partners, OI Product - Remote

UnitedHealth Group•Clarksville, TN

7d•$72,800 - $130,000•Remote

About The Position

The Client Services team is responsible for managing and growing strategic channel partner relationships across the healthcare ecosystem. Our team serves as the primary point of contact for partners, helping them maximize the value of their relationship with Optum while driving revenue growth, operational excellence, and partner satisfaction. We work across the organization, partnering closely with Product, Sales, Operations, Support, IT, Finance, and Leadership teams to ensure our partners are successful and positioned for long-term growth. The team plays a critical role in retaining existing business, expanding product adoption, resolving issues, and identifying new opportunities that benefit both the partner and Optum. The Client Services Manager serves as the strategic business lead for a portfolio of complex healthcare channel partners. This individual is responsible for building executive-level relationships, driving partner satisfaction, retaining, and growing revenue, identifying expansion opportunities, and coordinating operational support across the Optum enterprise. This role balances relationship management, growth strategy, and operational oversight, acting as both a trusted advisor to partners and an internal advocate to ensure successful outcomes. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

5+ years of customer-facing account management or client management experience within the healthcare industry
Experience presenting to and engaging with senior leaders and executives
Proficiency with Microsoft Excel, PowerPoint, Salesforce, and virtual meeting platforms
Demonstrated success managing complex customer or partner relationships
Proven ability to drive revenue retention, growth initiatives, and operational improvements
Proven solid organizational and project management skills with the ability to manage multiple priorities simultaneously
Proven effective problem-solving, analytical, and decision-making capabilities
Proven ability and willingness to travel up to 25% as business needs require

Nice To Haves

Experience managing channel partnerships, reseller relationships, or strategic healthcare alliances
Experience conducting executive business reviews and strategic account planning
Experience leading contract renewals, growth initiatives, and cross-functional projects
Knowledge of healthcare technology, revenue cycle management, claims processing, or healthcare data exchange solutions
Demonstrated ability to influence outcomes across complex organizations without direct authority
Proven solid commercial acumen with the ability to identify customer needs and align solutions to business outcomes

Responsibilities

Manage a portfolio of strategic healthcare partner relationships, ensuring partner success, satisfaction, and business growth
Develop and execute revenue retention and growth strategies for assigned partners
Consult with partner leadership to understand business objectives and align Optum solutions to support their goals
Build and maintain relationships across partner organizations, including Director, VP, and C-suite stakeholders
Lead business reviews, strategic planning sessions, and ongoing partner engagement activities
Coordinate cross-functional teams across Product, Sales, Operations, Support, Finance, and IT to deliver a strong partner experience
Serve as the primary escalation point for operational issues impacting partner relationships
Support contract renewals, operational contract changes, onboarding activities, and product adoption efforts
Maintain accurate documentation and reporting within Salesforce and other corporate systems