Account Manager, Client Service - Remote

UnitedHealth Group•Eden Prairie, MN

3d•$72,800 - $130,000•Remote

About The Position

The Client Service Manager is the primary contact for day-to-day account activity and operational service needs for assigned clients. This role coordinates resolution of eligibility, claims, plan setup, reporting, and general service inquiries while building solid client relationships, supporting client satisfaction, and contributing to renewal retention. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

2+ years of relevant account management or client service experience
2+ years of professional experience in benefits administration, health savings account administration, healthcare account management, or a related healthcare services environment
Experience managing client relationships and coordinating the resolution of operational service issues
Experience working across functional teams to manage multiple priorities, timelines, and deliverables
Proficiency with Microsoft Office applications, including the ability to create and maintain business communications, reports, and client-facing materials
Proven effective verbal and written communication skills, including the ability to explain issues, expectations, status, and next steps to clients and internal partners
Ability to travel up to 25% for client or business needs

Nice To Haves

Experience managing accounts through brokers or agencies
Experience supporting contract renewals, fee discussions, product implementations, or service expansion opportunities
Experience with client reporting, service-level metrics, and operational performance reviews

Responsibilities

Serve as the primary client contact for day-to-day operational service needs and deliver responsive, high-quality support
Provide internal and external status updates, operational metrics, and service-level reporting
Coordinate issue resolution and service enhancements using established procedures and processes
Manage issue resolution across functional teams to support timely delivery and clear client communication
Conduct ongoing reviews of program setup, features, and client service needs
Contribute client insights and operational input to strategic planning for assigned accounts
Support contract renewals, fee negotiations, and appropriate product or service expansion opportunities for assigned clients
Coordinate implementation of added products and services
Identify and support service and system improvements that enhance quality and the client experience
Provide system and operational training to clients and internal team members
Manage ad hoc requests in accordance with established procedures and quality standards