Account Manager – Client Experience

Know Company Careers

1d•$69,000 - $89,000•Hybrid

About The Position

We’re looking for a customer service focused and enthusiastic person as we continue to grow the breadth and depth of services we provide to our clients and partners. About Us We’re LoKnow – an advertising-tech and data company that helps brands deliver their message to the right audience, in the right place, at the right time. With offices across Canada and the United States, we help clients, both in Canada and internationally, experience the extraordinary benefits of digital advertising technology. Our Vision is for everyone to access, benefit from, and love the vast world of digital advertising. Diversity We celebrate diversity on our team of Knowers; our differences are acknowledged, appreciated and respected. All qualified applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, disability status, veteran status, or other considerations. Please let us know if you require any specific accommodations during the application process. Hybrid Work LoKnow uses a hybrid model, where you are able to work from home, the office, or a combination of both. We actively encourage our team to be empowered and autonomous when choosing a work environment conducive to their own individual performance. All training will be hosted virtually. About the Role The Account Manager, Client Experience is responsible for leading client relationships and helping drive strong client outcomes across campaign execution, strategic account growth, and team support. Reporting to the Director of Client Experience and working closely with LoKnow’s Solutions & Sales and Operations teams, this role plays a critical part in delivering a high-quality client experience, building internal process strength, and supporting the growth of LoKnow’s direct and partner business.

Requirements

Degree or Diploma in Business, Marketing or Communications or comparable industry experience where essential technical skills were learned and developed
3 years of experience in marketing, advertising, and client communication
Proven ability to juggle competing client demands, tight production schedules, and cross-functional team workflows in a fast-paced agency environment without sacrificing quality.
Combines keen attention to detail with sharp analytical thinking to evaluate campaign performance metrics, optimize strategy, and drive measurable ROI from brief to final wrap-up.
Passionate about digital advertising trends, continuously adapting to emerging adtech, media platforms, and industry shifts to keep client campaigns competitive.
Possesses the critical thinking to navigate ambiguous situations and the drive to solve complex campaign challenges, ensuring seamless end-to-end execution.

Nice To Haves

for the right candidate, we are willing to create a development plan to help you bridge between your existing and required skills.

Responsibilities

Lead and grow client relationships by serving as a primary point of contact, delivering a high standard of client service, addressing client needs in a timely and professional manner, and establishing clear retention and growth goals
Own strategic account leadership by independently meeting with clients to discuss campaign strategies, present post-campaign reporting, guide ongoing updates, identify opportunities for optimization, and recommend additional products or services aligned to client goals
Support the successful development and execution of digital campaigns by working cross-functionally with Solutions & Sales, Operations, and other internal teams on campaign objectives, budgets, scope, media planning, asset collection, review, and execution
Lead the adoption and expansion of LoKnow’s proprietary technologies, products, and capabilities across direct clients, agency partners, and other strategic collaborators, ensuring solutions are effectively operationalized and drive measurable business impact
Lead RFP responses end-to-end for direct enterprise and partner accounts, owning the process from organizing requirements through drafting and final submission
Lead the development and execution of quarterly business review strategies, ensuring QBRs are well-structured, insight-driven, and aligned with client priorities, performance results, and future growth opportunities
Identify and implement opportunities to improve workflows, systems, policies, and procedures that strengthen the overall Client Experience and create greater efficiency between LoKnow and its clients or partners
Support the continued growth and maturity of client digital advertising programs while representing LoKnow positively within the broader business community
Other duties as required