Account Manager/Client Engagement Manager (CEM)

BCD

25d•$75,000 - $105,000•Hybrid

About The Position

This role partners closely with leadership, clients, and internal teams to manage deliverables, support account growth, and help create a smooth experience from kickoff through wrap-up. It is a great fit for someone who enjoys balancing strategy and day-to-day execution while solving problems and keeping customers happy. The Account Manager/Client Engagement Manager will play a key role in helping BCD M&E deliver high-quality service and long-term client success.

Requirements

Experience working with meeting management or incentive programs is required
Strong skills in Microsoft Word, Excel, and PowerPoint
Working knowledge of Access
Confidence handling confidential information with professionalism and discretion
Virtual within the Central or Eastern time zones
Up to 25% travel on an annual basis

Nice To Haves

A four-year degree in a business-related field
Three or more years of experience in executive support, sales support, account support, or a related role

Responsibilities

Manage deliverables
Support account growth
Create a smooth client experience from kickoff through wrap-up
Balance strategy and day-to-day execution
Solve problems and keep customers happy
Deliver high-quality service and long-term client success
Manage proposals, follow-up, reporting, and account details with strong attention to accuracy and timelines
Partner with cross-functional teams to move meeting information smoothly from client to internal stakeholders
Handle budgets, forecasting, and account performance while keeping service expectations front and center
Communicate clearly in presentations, calls, and written updates
Stay calm when priorities shift