Account Manager, Career Span Programs & Member Journeys

American Heart Association•Dallas, TX

1d•Hybrid

About The Position

The American Heart Association has an excellent opportunity for an Account Manager, Career Span Programs & Member Journeys, in our Professional Membership group at our National Center office in Dallas, TX. The Account Manager, Career Span Programs & Member Journeys, manages programs and volunteer-led initiatives serving members at key stages of their careers, with primary responsibility for the Fellows-in-Training Program and the COC Early Career and Mid-Career Committees. The position contributes to and manages initiatives related to the Fellows-in-Training Program, the COC Early Career and Mid-Career Committees, while collaborating across the membership team to develop member journeys that strengthen professional development, engagement, conversion, and retention. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Requirements

Bachelor’s Degree from a four-year college or university or equivalent experience
Minimum of three (3) years of relevant experience
Minimum of three (3) years of project management experience in a professional business setting; preferably a science and/or medical association.
Demonstrated experience working with and handling science/clinical volunteers.
Has a passion and interest in virtual learning techniques.
Excellent training skills, with the ability to clearly communicate with a variety of healthcare professionals.
Must be able to balance multiple projects simultaneously in a fast-paced environment.
Ability to lead, build, and show demonstrated growth of programs.
Ability to meet established deadlines while working independently.
Knowledge of Microsoft Applications (Word, Excel, Power Point, Outlook).
Excellent verbal and written communication skills.
Ability to provide outstanding customer service skills to both internal and external customers.
Ability to travel overnight approx. 10% of the time.

Nice To Haves

Non-profit experience.
Fellow-in-Training Experience
MBA or graduate degree
Collaboration skills with the ability to work as part of a team.

Responsibilities

Identify and develop relationships with cardiology fellows and fellowship training program directors to grow their participation and membership with the American Heart Association.
Partner with field team colleagues to assess training needs of cardiology fellows.
Work across the membership team to help increase the conversion rate of Fellows-in-Training to paid early career members upon program completion.
Partner with the member content lead to ensure the successful planning and execution of high-quality, innovative professional education programs in both in-person and virtual settings.
Manage the logistics and registration for leadership, functional, and special interest committee meetings and teleconferences.
Implement processes for nominating and electing committee members, and submitting nominations for American Heart Association positions.
Support navigation, engagement, and career growth of American Heart Association Fellows within the American Heart Association.
Lead and staff the COC Early Career Committee and Mid-Career Committee.
Manage personal and professional development programming for Scientific Sessions and the International Stroke Conference.
Management of project timelines, deadline compliance and effective communication and dissemination of both.
Establish trusted communication with volunteers and anticipate needs and expectations.