Account Manager - Buyside

Octus•New York, NY

8d•Hybrid

About The Position

Octus provides breaking news and market-moving intelligence along with cutting edge technology and data for hedge funds, investment banks and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join us on that mission. Octus is currently looking for an Account Manager to join our dynamic team. The Account Manager will be responsible for managing and growing existing relationships with buyside accounts within the continental United States through subscription renewals and account expansion, uplifts and cross-selling of additional Octus products. This full-time position is located in our New York City offices, on a hybrid (3 days in office per week) schedule.

Requirements

2+ years of experience in an account management capacity, renewing, upselling, and cross-selling solutions to the buyside, and/or experience in credit and leveraged finance
Ability to build relationships and business partnerships to meet and exceed net retention targets
Organized, detail-oriented with the ability to prioritize and respond quickly; ability to keep on top of all requirements with multiple ongoing workstreams
Excellent interpersonal, verbal and written communication
Experience with Salesforce

Responsibilities

Manage all aspects of the renewal cycle for Octus’ subscription relationships within the buyside sector
Manage key client interactions with a determined focus on expansion opportunities within accounts and subscription renewals targeting 115%+ net retention
Collaborate with customer success to deliver excellent client service and customer experience
Coordinate with Octus’ product team to identify opportunities for product and platform enhancements
Track and analyze KPIs and product usage on accounts to determine appropriate relationship management strategy