Account Manager, Business

Desjardins • Montreal, QC

1d • Hybrid

About The Position

As a business account manager, you help maintain business relationships with struggling clients for accounts with a moderate impact on the business sector. You balance portfolio profitability with client/partner satisfaction. You serve and maintain personal business relationships with businesses, associations and groups. The ability to communicate effectively is therefore essential. You drive results by actively helping your unit achieve its sales and business development objectives. Your work and initiatives require extensive knowledge of your line of business. You advise and assist clients. You represent and negotiate on behalf of Desjardins and enter the organization into agreements in accordance with current processes, standards and directives. You also have opportunities to establish and negotiate product and service terms. Interpersonal savvy is therefore essential. More specifically, you will be required to:
Maintain lasting, personal business relationships with clients to promote services
Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them
Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives
Prepare integrated service offers that balance member/client satisfaction, profitability and risk. Negotiate terms.

Requirements

• Bachelor's degree in a related field
• A minimum of two years of relevant experience
• Knowledge of French is required
• Action oriented
• Communicates effectively
• Customer Focus
• Differences
• Drive results
• Interpersonal Savvy
• Nimble learning

Nice To Haves

• Other combinations of qualifications and relevant experience may be considered

Responsibilities

• Maintain lasting, personal business relationships with clients to promote services
• Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them
• Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives
• Prepare integrated service offers that balance member/client satisfaction, profitability and risk. Negotiate terms.

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level