Account Manager - Booking Home (Acquisitions) - San Juan Puerto Rico

Booking.com

3d • Onsite

About The Position

At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people is how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place. Booking.com (USA), Inc, one of the support companies in the United States, is seeking a full time Account Manager Role based in our San Juan Puerto Rico Office
Our mission is to make it easier for everyone to experience the world. As an Account Manager - Home Acquisition based in San Juan, you will play a key role in growing our Homes business by bringing high-potential partners onto the platform and helping them succeed from day one. This is a highly commercial, field-facing role for someone who combines sales drive, consultative account management, and operational excellence. You will identify the right partners, onboard them with speed and quality, and act as a trusted advisor to help them perform in a competitive vacation rental market.
You are the primary engine for Booking.com’s Home growth in Dominican Republic and Costa Rica. You identify high-potential partners, bring them onto the platform with technical excellence, and act as their strategic consultant to ensure they thrive in the vacation rental market.
Success in this role will be measured through:
Supply growth by driving Open/Bookable (OB) listings and Gross Adds in priority Dominican Republic and Costa Rica UFIs
Velocity by reducing time-to-first-booking through strong onboarding and activation
Performance by increasing ABRN and revenue contribution across your assigned portfolio

Requirements

• Experience in B2B sales, business development, or account management, ideally in travel, tech, hospitality, or marketplace environments
• Strong commercial mindset with the ability to balance acquisition, activation, and long-term portfolio growth
• Confidence in high-volume outreach and proactive partner engagement
• Excellent objection handling and negotiation skills
• Strong stakeholder management and communication skills across different partner profiles
• Ability to work autonomously with a high level of drive, self-assurance, and ownership
• Analytical mindset with the ability to turn data into clear commercial actions
• Comfort working with CRM tools such as Salesforce
• Self-serve mentality with a bias for action and continuous improvement
• Willingness to travel for partner onboarding, market visits, and events

Responsibilities

• Use data and market insights to identify supply gaps and prioritize acquisition opportunities
• Build and manage a pipeline from first outreach through signed agreement and activation
• Lead high-volume prospecting, including cold outreach and persistent follow-up
• Position Booking.com as the preferred partner by using storytelling, market knowledge, and commercial insight
• Handle objections related to pricing, fees, guest quality, and platform value with confidence and credibility
• Onboard new partners and ensure they are commercially ready, including pricing, content, photos, policies, and availability
• Deliver 1:1 sessions and group enablement activities to support local hosts and accelerate activation
• Conduct quarterly business reviews and identify growth opportunities across your portfolio
• Spot partners with expansion potential and guide them from single-property growth to multi-property development
• Partner with internal stakeholders to remove blockers and deliver a strong partner experience
• Track performance closely, maintain reporting discipline, and use tools such as Salesforce to manage activity and pipeline
• Spend time in market visiting and onboarding partners where needed
• Support planning and execution of relevant trade fairs, local events, and annual market-facing initiatives

Benefits

• Medical, life, and disability insurance
• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave
• Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status
• Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership
• Collaborative, friendly and diverse culture
• Referral Program
• Additional Annual bonus potential (role dependent)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees