Account Manager - Bilingual French

SDI•Bentonville, AR

10h•Hybrid

About The Position

This Account Manager role is a hybrid position serving clients in Mississauga, Ontario, with the expectation of traveling up to 50% to multiple client locations. The remaining 50% of the time will be spent working remotely from home. The Account Manager will report to the SVP, Digital Supply Chain Program and will be responsible for overall client satisfaction, successful delivery of SDI’s value proposition, and fulfillment of contractual obligations for assigned strategic client accounts. These program accounts are characterized by multiple locations, complex operating models, and significant growth potential. The role acts as the client advocate within SDI, driving transactional and tactical excellence while also serving as a strategic business partner. Leveraging knowledge of procurement, digital supply, inventory management, and operations, the Account Manager will represent SDI as a subject matter expert. This position requires exceptional communication and relationship-building skills to interact with diverse internal teams and client employees, ensuring best-in-class performance. The Account Manager will administer and deliver services according to established service level agreements, resolve local transactional issues, and manage financial responsibilities including annual revenue, expense, and profit goals. Project management experience is also required to oversee innovative projects at client locations.

Requirements

Bachelor’s degree in Supply Chain Management, Engineering, Business, or related field or equivalent work experience.
Comfort and experience in analyzing data to understand and define program direction, objectives, and measuring results.
Advanced skills in PowerPoint, Excel, and Word, or equivalent office suite.
Ability and comfort to develop complete end-to-end customer presentations.
End-to-End knowledge of the complete procure-to-pay transactional life cycle from an SAP or similar ERP perspective.
3 years’ experience in Integrated Supply or adjacent space (i.e., Logistics, Distribution, Supply Chain with some knowledge of indirect materials).
5+ years of client management experience, including knowledge of sourcing and inventory control of indirect materials.
3+ years direct client-facing experience required.
Must have experience utilizing and defining current technology to deliver client automated visibility to supply and fulfillment, including eCommerce plugins, personalized recommendation engines, advanced analytics services, inventory tracking solutions, custom product builders, chatbots etc.
Demonstrated leadership competencies with excellent written and verbal communication.
Hands-on manager not afraid to roll-up sleeves to perform duties to get the job done.
Proven ability to operate with a high degree of autonomy and professionalism.
Executive presence, superior presentation skills, comfortable presenting to senior leadership.
Strong organizational, time management, and people management skills.
Six Sigma certification preferred, exposure/knowledge required. Other process methodologies such as Lean Manufacturing, etc. will also be considered.
Process-oriented, strong analytical skills.

Nice To Haves

Bilingual French

Responsibilities

Ensure overall client satisfaction on a day-to-day basis.
Oversee successful and smooth delivery of SDI’s value proposition.
Fulfill all contractual obligations for assigned client(s).
Act as the client advocate with SDI corporate.
Drive transactional and tactical excellence.
Act as a strategic business partner to the client.
Represent SDI as the subject matter expert, leveraging knowledge of procurement, digital supply, inventory management, and operations.
Interact directly with diverse teams responsible for delivering SDI’s value proposition.
Ensure best-in-class performance across assigned accounts with multiple site locations.
Effectively deliver the performance management program to all client employees.
Prepare and facilitate the program’s direction, presenting KPIs, milestones, and service delivery to the customer’s management team.
Function as the primary client interface.
Capture, interpret, and drive continuous improvement of established site metrics and key performance indicators (KPIs).
Administer and deliver services to established service level agreements at the site level.
Ensure all local transactional issues, such as purchase order and invoice issues, are resolved quickly and effectively.
Work within a matrix organization to drive stated objectives.
Manage financial responsibilities for each client and site location, delivering to annual revenue, expense, and profit goals.
Align organizational strategy to specific plans to deliver results.
Control various innovative projects being delivered at each client location through project management.
Utilize and define current technology (e.g., eCommerce plugins, recommendation engines, analytics, inventory tracking, chatbots) to deliver client automated visibility to supply and fulfillment.
Champion organizational initiatives across clients, internal operations, and site delivery staff.
Operate with a high degree of autonomy and professionalism.
Deliver the strategic vision and goals, ensuring execution of client delivery strategies including inventory management, procurement transactions, continuous improvement, and reporting.
Manage established metrics and KPIs and identify site-specific areas for improvement.
Deliver revenue, expense, and profit results at or above corporate goals.
Identify innovative client solutions and potential new opportunities (e.g., engineering services, POU technology).
Approve all site-related expenses, including expense reports, usage, and invoices for temporary workers.
Deliver and ensure the performance management program is embraced at the site level.
Identify metrics, tools, and processes to optimize site activities.
Collaborate with team members to prioritize and drive implementation.
Develop and implement protocols and practices to ensure effectiveness and efficiency of strategic initiatives.
Collaborate with functional leaders to establish short and long-term business objectives.
Identify, develop, and manage strategic business relationships to enable corporate growth strategy, revenue targets, and savings plans.
Partner with central operations (sourcing, procurement, finance) to deliver client satisfaction and resolve transactional issues.
Drive continuous improvement and business results through Six Sigma, SOPs, data analysis, business process re-engineering, and new technology implementation.
Deliver operational best practices and contribute to creating a world-class integrated supply service delivery organization.
Work with the SVP of Digital Supply to develop a high-performance client-facing team.
Serve as the primary liaison between site resources and corporate headquarters.