Account Manager Associate - Energy Industry

AppDirect • Westlake, TX

5d • Hybrid

About The Position

As an Account Manager Associate at Broker Online Exchange (BOX), an AppDirect company, you will be part of the sales team managing brokerage partners and advisors. You will build strong partner relationships and assist with needs ranging from pricing and contracting to helping prospective partners learn the energy industry. The role involves becoming an expert in the deregulated energy market, developing partnerships, and increasing business revenue. It is suited to someone who enjoys a fast-paced, client-facing environment and takes initiative.

The position supports the growth and success of broker accounts through outreach, onboarding, day-to-day account management, pricing and contracting assistance, and proactive partner guidance. You will work with internal teams and suppliers to support business from initial quote through completed contract, maintain accurate records, and use internal software to streamline operations. Occasional travel, meetings, or hosted events may be part of the role. The role offers experience and exposure to progress into more senior account management positions as the department expands.

BOX follows a hybrid work model: in-office Monday through Wednesday and work-from-home flexibility on Thursday and Friday.

Requirements

• Bachelor’s degree in Communications, Sales, Marketing, Business Administration, or a related field, or equivalent practical experience.
• At least 1 year of experience in Sales Support, Account Management Support, Business Administration, or a similar office-based role.
• Strong organization, attention to detail, self-motivation, administrative skills, and follow-through.
• Positive, professional, and supportive attitude, with the ability to create an encouraging environment for partners and peers.
• Excellent verbal and written communication skills and confidence interacting with brokers, suppliers, and internal teams.
• Strong relationship-building skills and the ability to foster trust, credibility, and long-term partnerships.
• Ability to manage multiple tasks and priorities while maintaining accuracy and responsiveness in a fast-paced environment.
• Ability to learn quickly and adapt to new tools, processes, and evolving business needs.
• Ownership and accountability, with consistent completion of responsibilities on time and to a high standard.
• Comfort working in a small, collaborative team and contributing to a supportive, high-performance culture.
• Proficiency in Microsoft Office Suite, especially Excel, including organizing data, tracking activity, and supporting operational processes.

Responsibilities

• Build and identify a high-performing broker portfolio through targeted cold calls, emails, and LinkedIn InMails, then onboard brokers and support their long-term success.
• Manage broker accounts day to day, completing tasks to support, price, and close new business accurately and on time.
• Serve as the primary point of contact for partner brokers, offering proactive support, guidance, and expertise to help them win and retain customers.
• Support pricing and contracting by helping brokers structure competitive deals, gather customer information, and navigate supplier requirements.
• Build relationships with internal and external stakeholders and communicate clearly, confidently, and professionally.
• Develop knowledge of suppliers, products, pricing structures, and broker operations to serve as a resource in the indirect sales channel.
• Identify opportunities within assigned accounts by analyzing trends, uncovering growth potential, and contributing to revenue through partner success.
• Assist with projects that improve operational efficiency, partner experience, or departmental initiatives.
• Maintain organized, detailed records of deal progress, broker activity, and account health.
• Become proficient with internal software tools and platforms to streamline workflows, support brokers, and ensure smooth operations.
• Collaborate with operations, pricing, and supplier partners to provide a smooth experience from initial quote through completed contract.
• Participate in occasional travel, meetings, or hosted events to strengthen partner relationships and deepen market understanding.

Benefits

• Hybrid work model with in-office collaboration Monday, Tuesday, and Wednesday, and work-from-home flexibility Thursday and Friday.
• Work-life balance supported by flexibility in personal and professional life.
• Career growth and exposure to advance into more senior account management roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level