Account Manager, AI & Digital Solutions

TribalScale•Toronto, ON

7d•Hybrid

About The Position

At TribalScale, we're not just participating in digital transformation—we're driving it. As global leaders in innovation, we combine Agile methodologies and cutting-edge AI, including Large Language Models (LLMs), to create digital solutions that propel enterprises into the future. Based in Toronto with a hybrid workforce across the Americas, we're on an an ambitious mission to "Right the Future." If you're a bold innovator ready to push the boundaries of what's possible, we invite you to join our team of digital pioneers. As an Account Manager, you are responsible for growing and expanding TribalScale’s client relationships by identifying new opportunities, bringing forward strategic ideas, and elevating the value we deliver beyond active engagements. This role is focused on account growth, insight generation, and opportunity creation—not day-to-day delivery management. Our Product Managers own delivery; you will partner with them to identify what’s next. You will play a critical role in shaping new opportunities with prospective clients, driving account expansion through insight-led conversations, elevating business reviews into strategic, forward-looking discussions, and creating value-added insights and materials that strengthen client partnerships.

Requirements

2–5 years in a client-facing role (Account Manager, Client Success, or Account Executive) in consulting, agency, or digital services
Ability to connect market trends, client challenges, and product opportunities
Naturally identifies opportunities to expand scope and create value
Strong communicator with experience managing client stakeholders
Can synthesize ideas and insights into clear, compelling narratives
Comfortable building pipeline through proactive outreach
Interested in exploring industries, competitors, and emerging technologies
Experience using AI tools to improve workflows, or strong interest in adopting AI-first ways of working

Nice To Haves

Experience working across both sales and delivery environments
Background in digital product development or consulting
Experience leading client business reviews or strategic discussions
Familiarity with industries such as financial services, media, or enterprise technology

Responsibilities

Support prospective clients through discovery and scoping conversations
Translate business challenges into digital and AI-driven opportunities
Collaborate with Product, Design, and Engineering teams to shape proposals
Contribute to clear, compelling scopes of work and client recommendations
Proactively identify new opportunities within existing client accounts
Develop and pitch ideas for: New digital products or features
Develop and pitch ideas for: AI-driven initiatives
Develop and pitch ideas for: Customer experience and process improvements
Build account growth plans aligned to client business priorities
Partner with internal teams to validate and shape opportunities before presenting to clients
Lead quarterly business reviews (QBRs) focused on forward-looking value
Move beyond delivery recaps (owned by Product Managers) to: Introduce new ideas and opportunities
Move beyond delivery recaps (owned by Product Managers) to: Provide strategic recommendations
Move beyond delivery recaps (owned by Product Managers) to: Reframe client challenges and priorities
Bring structured thinking and strong storytelling to client conversations
Conduct lightweight competitive and market analysis across client industries
Identify: Emerging trends
Identify: Competitor capabilities
Identify: Gaps and areas for innovation
Translate insights into: Client-facing recommendations
Translate insights into: Opportunity hypotheses
Incorporate insights into business reviews and proactive client conversations
Create value-add materials outside of active engagements, such as: Opportunity briefs
Create value-add materials outside of active engagements, such as: Industry insight summaries
Create value-add materials outside of active engagements, such as: Product or feature recommendations
Share proactive ideas with clients between formal touchpoints
Demonstrate TribalScale’s capabilities through thinking, not just delivery
Design and execute targeted outbound campaigns
Identify high-potential accounts and key stakeholders using research and AI tools
Generate qualified opportunities aligned to TribalScale’s focus areas
Apply an insight-led approach to outbound outreach
Leverage AI tools (LLMs, research agents, automation) to improve: Prospecting and outreach
Leverage AI tools (LLMs, research agents, automation) to improve: Market and competitive research
Leverage AI tools (LLMs, research agents, automation) to improve: Proposal development and internal workflows
Continuously experiment with new tools and approaches to increase efficiency and impact