Account Manager AD - Comms

ScanSource • Wade Hampton, SC

7h • Onsite

About The Position

The Account Manager – Account Development (AD) is responsible for managing the inbound interactions from customers in the AD segment. As part of this, the AD Account Manager will be responsible for generating quotes, fielding and responding to inquiries, driving deals to closure, processing orders, and overflow quotes and orders. This individual will navigate internal departments and resources to answer customer inquiries and effectively close deals. The ideal candidate for this role is a fast learner, hardworking, high energy, results driven individual that is looking to develop their career in sales. This role will be responsible for achieving their defined SLA’s, KPI’s, and other goals.

Requirements

• 4 year college degree or equivalent working experience
• At least 1 year of previous sales experience
• Demonstrated organizational skills and ability to successfully manage to multiple deadlines
• Experience working collaboratively with cross-functional teams
• Strong communication and customer interaction skills
• History of high performance in achieving SLA’s and KPI’s
• Proficiency in the Microsoft Office Suite

Nice To Haves

• Previous experience in an Inside Sales environment, a plus
• Proficiency in ERP and CRM systems; SAP and Salesforce.com, a plus
• Previous experience generating and processing quotes in a channel distribution environment, a plus

Responsibilities

• Field inbound requests for quotes from customers
• Generate quotes and negotiate with the customer to close open opportunities
• Identify opportunities for up-sell and cross-sell of the ScanSource solution set, as applicable
• Receive inquiries from customers related to quotes, products, orders, etc.
• Navigate ScanSource resources effectively to service the customer; collaborate cross-functionally to answer inquires and resolve customer issues
• Maintain customer information in SFDC
• Receive orders from customers and enter the orders into SAP/ERP system
• Ensure accuracy of Sales Orders
• Handle the quoting and ordering from other segments as needed
• Respond to customers on order related questions (e.g. ETA, tracking, RMA/DOA, etc.), as applicable
• Review open orders and follow-up to ensure timely processing
• Process PCA’s as needed

Benefits

• medical/dental/vision coverage
• life insurance
• 401(k) plan with matching provision
• 128 hours of paid time off (PTO) each calendar year
• 8 paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree