Account Manager - Absence
About The Position
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary We are seeking an experienced Account Manager to join our Absence Customer Success and Partnerships team. The Account Manager will proactively manage a book of business comprised of the customer accounts within ComPsych’s partnerships. This individual will utilize strong relationship management skills and independent judgment to ensure that our services strengthen the overall customer experience. The Account Manager will ensure that service delivery is flawless, will maximize the opportunities to sell additional service lines, and will contribute to the success of the broader partnership. This individual reports directly to the Customer Success Leader, Partnerships, and works closely with the entire department.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or other related field required
- 2+ years of account management experience in a regulated industry required
- Strong experience providing strategic account management to accounts required
- Excellent communication, presentation, and relationship management skills
- Project management, critical thinking skills, and strong attention to detail required
- Ability to manage competing priorities across multiple customer accounts
- Strong skills in Microsoft Office Suite required
- Consistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise is required
- Ability to be present on camera during work-related trainings, meetings, and/or events
- Must be able to sit or stand at a desk for prolonged periods while working on a computer
Nice To Haves
- Master’s degree preferred
- 3+ years of insurance, benefits, healthcare, or human resources–related account management experience preferred
- experience with large or complex accounts a plus
- Experience supporting partnership, broker, consultant, or channel relationships a big plus
- Proven track record of successfully selling additional service lines to current customers
- CRM experience a plus
Responsibilities
- Own and manage the overall satisfaction, retention, and account growth of a book of business comprised of the customer accounts within ComPsych’s partnerships
- Meet goals of client retention and account growth by meeting customer satisfaction rating metrics and identifying upsell opportunities
- Develop and manage client relationships, leveraging insight and independent judgment to ensure services delivered strengthen the overall customer experience
- Demonstrate a thorough understanding of your customers’ business, human capital, and benefits concerns, and appropriately position ComPsych’s value proposition with beneficial solutions to meet their needs
- Provide project management, communication strategy development, internal staff training, and customer staff training to newly implemented accounts
- Investigate, track, and resolve customer and client concerns, including within multi-stakeholder environments
- Prepare utilization-related analysis and trend reports, and evaluate implementation processes, exercising independent judgment to recommend and drive improvements that enhance efficiency and the client experience
- Contribute to the success of the broader partnership, collaborating cross-functionally with Operations, Compliance, Product, and Sales, and supporting the partnership lead as needed
- Establish and build strong working relationships with ComPsych’s business leaders and team members
- Travel as necessary for mandatory kick-off events or other business needs
- Perform other duties as assigned
Benefits
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
