Account Manager 2, Inside Sales Renewals

Dell Technologies•Hopkinton, MA

1d•Onsite

About The Position

At Dell Technologies, we create products and services that change the game for good. We’re constantly evolving, raising the bar, and driving what’s next. We aim to be our customers trusted partner for the long term—and that’s where our Support Services team plays a critical role. By executing and managing contract renewal strategies, they ensure a seamless renewal experience and strengthen our customer relationships. They deliver with consistency and urgency, safeguarding our contract revenue while promoting meaningful upgrades and value-add solutions that keep customers engaged and invested. Join us to do the best work of your career and make a profound social impact as a Support Services Account Manager 2 on our Inside Sales - Renewals Team in Round Rock, Texas or Hopkinton, Massachusetts (This position is onsite five days a week). As an Support Services Account Manager 2, you be responsible for implementing and managing contract renewal initiatives. You will maintain contract revenue base at highest possible retention rate, protect contract revenue stream, while ensuring timely contract renewal and promoting awareness of upgrades and add-ons.

Requirements

Ability to influence others to achieve results
Strong Customer Service skill
Strong communication skills
Comprehensive understanding of company products and their value added to the customer

Nice To Haves

Typically requires 2+ years of related experience in a relationship selling role with a Bachelor’s degree
Proficient in Microsoft Excel & Outlook
Salesforce
Experience with AI fundamentals

Responsibilities

Driving specific renewals and tech refresh sales programs, outbound calling, and prospecting to grow market share
Providing support services solutions for hardware sales, starting customers on the best path
Responsible for handling customer sales inquiries with the goal of maintaining or upgrading existing customers' products and services
Advises customer of expiring support or maintenance contracts, pricing, new service offerings, etc.
Will have sufficient knowledge to understand customer's embedded base of products as well as new product features and their benefits to customers
Can effectively interface at many levels internally and within the customer's organization
May mentor and supervise junior team members