Account Management Senior Manager - Accredo

The Cigna Group

1d•Remote

About The Position

The Senior Manager of Account Management provides senior leadership for specialty pharmacy health plan and payer account portfolios, with accountability for client strategy, financial performance, operational excellence, and people leadership. This role oversees managers and/or senior‑level Account Managers, serves as an executive escalation point for complex payer relationships, and partners cross‑functionally to drive sustainable growth, risk mitigation, and enterprise alignment. The Senior Manager plays a critical role in shaping account management strategy, developing leadership talent, and ensuring consistent execution of standards across the organization.

Requirements

Bachelor’s degree or equivalent experience.
Extensive experience in health plan, payer, specialty pharmacy, or PBM account management.
Demonstrated senior‑level people leadership experience managing managers and/or complex portfolios.
Strong executive presence with the ability to influence senior internal and external stakeholders.
Experience leading payer or health plan portfolios within specialty pharmacy or complex healthcare environments.
Proven track record of driving operational improvement and risk mitigation across large or complex accounts.
Experience partnering with executive leadership on strategy, performance, and organizational development.

Responsibilities

Lead, mentor, and develop Account Management leaders and high‑performing individual contributors, ensuring strong leadership bench strength and succession planning.
Set expectations for performance, accountability, and professional development across the team.
Oversee talent decisions including hiring, onboarding, development plans, performance management, and workforce planning.
Serve as the senior escalation and relationship owner for key health plan and payer partners.
Guide executive‑level client engagement strategies, including complex issue resolution, performance recovery, and sensitive negotiations.
Ensure consistent, strategic messaging and alignment across client communications.
Own oversight of portfolio‑level performance including service metrics, claims trends, financial impacts, and risk exposure.
Ensure disciplined execution of account management processes, documentation standards, and issue‑tracking practices.
Partner closely with Revenue Cycle, Operations, Product, Clinical, and Finance teams to proactively address systemic issues and improve outcomes.
Shape and execute account management strategies aligned to enterprise priorities and payer dynamics.
Provide leadership during client implementations, transitions, and significant contractual or operational change.
Contribute to enterprise initiatives focused on scalability, efficiency, and continuous improvement.