Account Management Representative
About The Position
UPM Specialty Materials is looking for two (2) Account Management Representatives to join their Customer Service team in Naperville, IL. The Account Management Representative is responsible for managing customer relationships throughout the order lifecycle, ensuring accurate order processing, and delivering high-quality service. This role involves coordinating with customers and internal teams to resolve issues, manage inventory programs, and maintain efficient supply chain operations. The position also includes handling inquiries, processing complaints and claims, and contributing to continuous process improvement.
Requirements
- A bachelor’s degree in business or a related field
- At least five years’ experience in customer service or a related field, seven years’ experience preferred
- Demonstrate a working knowledge related to value chain and supply chain activities as well as a business-to-business order fulfillment cycle
- Ability to balance service and cost within your daily work
- Business understanding and knowledge as well as problem solving skills
- Organizational and interpersonal skills
- Knowledge related to relevant IT tools and systems ideally in systems including Salesforce, SAP or both
- Fluent in English
- Only candidates authorized to work within the United States without sponsorship will be considered.
Nice To Haves
- Fluency in Spanish is an asset
Responsibilities
- Communicate with customers, throughout the order lifecycle, using independent judgment and discretion to resolve conflicts and solve issues as they arise
- Efficiently perform the order management process including timely and accurate order entry, analysis of orders and communication of any capacity constraints
- Maintain stocking programs including assessment of inventory levels and order replenishment
- Field and process inquiries including questions related to the company’s product line
- Coordinate and communicate with both the customer and internal partners with respect to service issues
- Ensure efficient workflow within the supply chain with a focus on continuous process improvement and good collaboration
- Effectively process complaints and claims
Benefits
- Health insurance: comprehensive medical, dental and vision plans
- Other insurances: disability coverage, life, and AD&D insurance
- Retirement plan: 401(k) with company match and employer retirement contribution
- Paid time off: 15 days of paid time off plus 13 company holidays
- Bonus: annual performance-based short-term incentive plan
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
