Account Management Representative
About The Position
At Better Business Bureau®, we help businesses grow with confidence—offering tools, partnerships, and guidance that make trust a lasting advantage. In Hawaii, that work is deeply personal. Businesses thrive through connection, community, and cultural alignment. We’re looking for a Customer Success Partner based on Oʻahu who understands the local business landscape, is eager to represent BBB in the community, and thrives on building meaningful, long-term relationships. This is a role for a trusted guide—not just a support rep. If you're energized by one-on-one connections, proactive strategy, and local impact, we want to meet you. This is not a transactional support role. We’re looking for someone who can partner strategically, build rapport with business leaders, and represent BBB with integrity in the community. As the main point of contact for a portfolio of Accredited Businesses, your goal will be to help them leverage the right tools, guidance, and resources to grow their business.
Requirements
- Live on Oʻahu and are familiar with Hawaii’s local business culture
- Are a natural relationship builder, proactive communicator, and strategic thinker
- Have experience in customer success, client services, or account management
- Are confident attending business events, leading conversations, and presenting in person
- Enjoy helping businesses grow by identifying opportunities and providing solutions that matter
- Can effectively onboard new Accredited Businesses, guiding them through their tools and helping them realize value quickly
- Are resourceful and confident with technology, using digital tools to support your portfolio and streamline processes
- Are detail-oriented, organized, and comfortable documenting interactions and insights
- Can collaborate with teammates, sharing best practices and supporting high-volume periods
- High school diploma or college degree
- 1–3 years of experience in Customer Success, Account Management, or equivalent client-facing role
- CRM experience required; comfort with Microsoft and/or HubSpot tools preferred
Nice To Haves
- Bilingual candidates are encouraged to apply. Language skills help us better serve our diverse Accredited Business community.
Responsibilities
- Effectively onboard new Accredited Businesses, guiding them through their tools and helping them realize value quickly
- Represent BBB with integrity in the community
- Partner strategically and build rapport with business leaders
- Identify opportunities and providing solutions that matter
- Document interactions and insights
- Collaborate with teammates, sharing best practices and supporting high-volume periods
Benefits
- Mission-driven, supportive team culture
- Medical, Dental, and Vision Insurance Plans (Dental and Vision base plans with premiums 100% paid by BBB)
- 100% employer-paid life and long-term disability insurance
- Optional insurance plans (short-term disability, additional life, accident, etc.)
- Paid Time Off (PTO) as of your date of hire
- Paid holidays, plus your birthday off with pay
- Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match
- Local work model with flexibility to work remotely and attend in-person events across Oʻahu and occasionally neighbor islands
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
