Account Management Representative

External Commonwealth Rolled Products•Independence, OH

About The Position

Commonwealth Rolled Products is a leading manufacturer of Aluminum rolled products for the Automotive, Commercial, and Industrial markets. The Company operates its production facility in Lewisport, KY with the support of an Automotive Innovation Center for R&D, Sales and Field Service in Madison Heights (DET), and Inside Sales in the Cleveland, OH area. Our Industrial Products Account Management team is seeking to add a talented Account Management Representative to our Cleveland, Ohio office. The purpose of this role is to provide superior sales and service to customers (both current and new) via effective, measurable administration of account management processes while protecting the interests of Commonwealth. This role contributes to achievement of strategic initiatives and objectives by offering guidance/expertise to key customers and other members of Industrial Products Account Management.

Requirements

Bachelor’s degree in business related field or 2+ years’ experience in commercial or procurement, supply chain roles
Excellent interpersonal, written, and verbal communication skills and organization skills
Ability to use computer applications, such as spreadsheets, word processing documents, databases, and e-mail programs.

Nice To Haves

Prefer experience in a metals-related business with a working knowledge of aluminum products.

Responsibilities

Actively participate in maintaining a zero incident safety culture.
Live and champion the Commonwealth Rolled Products Core Values; Safety, Integrity, Customer Focus, Ownership, Excellence, and Teamwork.
Frontline role accountable for representing Commonwealth Rolled Products to prospects and existing customers.
Work with customers to identify sales opportunities.
Negotiate pricing with the customers. This includes trial requests, sales for surplus inventory, sales for unallocated capacity, sales for depot stock, spot buys and contract business.
Manage a designated account base of distributors, OEMs and / or brokers. This includes all aspects from prospecting through long-term selling and servicing.
Accountable for accurate entry of orders relative to customers’ specifications, instructions, and corporate guidelines. Also consistently meet guidelines for contractual agreements within customer base.
Accurately record and manage all bookings in Commonwealth’s capacity management system to ensure weekly capabilities are not over allocated and customer order lead-times are honored.
Perform inventory management to successfully meet customer and order requirements. This includes analyzing current inventories for aged metal, inventory holds, and release dates.
Work with customers to manage delivery releases and communicate the releases to Supply Chain.
Demonstrate the ability to make decisions effectively and independently within approved guidelines set forth by Commonwealth Rolled Products.
Research, analyze and resolve customer deductions and overpayments in less than 18 days. This includes issuance of supplemental invoices and / or credits, when necessary.
Perform back up duties for team members during absences.
Develop and maintain a comprehensive product and technical knowledge base to effectively support the Industrial team and customers. This includes understanding customer requirements and specifications, Commonwealth’s industrial products, EDI transactions, and all other related customer requirements.
Anticipate, meet, and exceed customers’ needs to maximize customer satisfaction.
Promote a strong service image to our customers and other Commonwealth teams.
Demonstrate Commonwealth values and a positive, professional behavior toward your work and colleagues.
Provide guidance and assistance to other team members when needed.
Communicate effectively with your customers, colleagues, and all levels of the organization.
Identify continuous improvement opportunities associated with Account Management processes.
Participate in established training programs as designated by supervisory staff or identified by the AMR as self-improvement opportunities.
Enter, track and coordinate completion of sales-related Customer claims.
Assist Claims Analyst in quality-related claims, deductions, and credits when necessary.
Utilize Oracle tools, specifically Sales Agreements, Item Management and Order Management to successfully enter / manage customer items and sales orders. This includes facilitating the automatic upload of EDI orders received from customers and resolving EDI failures.
Determine metal hedge requirements working with customers to analyze customer and contract requirements.
Initiate metal hedging requests to the Pricing Team.
Manage existing metal hedges to assess the need for adjustments.
Participate in and contribute to weekly customer calls when required.
Weekly communicate open order status’ to customers as required.
Maintain a working account knowledge to enable discussion of inventory, orders, debits/credits, claims, quotes, and any other required topic.
Maintain a proficient understanding of Commonwealth quality systems.
Contribute to certifications and audits (i.e., ISO, IATF, VAD) when required.
Enter, track and complete Corrective Action Requests in a timely manner.
Contribute to the completion of Customer audits and certifications.