Account Management Representative

Healthcare Linen Services Group•St. Charles, IL

4d•$60,000 - $75,000•Hybrid

About The Position

We are looking for an Account Management Representative to support our growing Tri-State territory across Kansas, Oklahoma, and Missouri. This position can be based anywhere within the territory, with regular travel to customer locations throughout the three-state area. This is a great opportunity for someone who enjoys building strong customer relationships while also understanding the operational side of the business. You will work directly with healthcare customers and our internal teams to evaluate linen usage, identify cost-reduction opportunities, address service needs, review reporting and inventory, and help ensure our customers receive the level of service they expect. This is not a position where every day looks the same. You may meet with hospital leadership, review utilization and inventory, work with a plant on a service concern, help with a new customer installation, present recommendations, or travel to another location within your territory. We are looking for someone comfortable working independently, communicating with all levels of an organization, analyzing information, solving problems, and developing long-term customer relationships. The Account Management Representative is responsible for managing communication between laundry operations and customers by providing proactive and professional customer service. Primarily responsible for ensuring that the company goals and objectives are met in a timely and accurate manner.

Requirements

Be able to read and write English
Must be able to perform simple mathematics accurately
Understand and observe all safety guidelines and recommendations
Must be able to communicate with customers and employees effectively and professionally
Excellent interpersonal, negotiation, and conflict resolution skills
Strong analytical and problem-solving skills
Able to complete duties accurately
Excellent organizational skills and attention to detail
Ability to multitask and prioritize tasks in a fast-paced environment
Must be proficient in Excel, Google, PowerPoint, and MS Word
Ability to act with integrity, professionalism, and confidentiality
Be able to follow directions given by managers
Possess and maintain a positive, well-balanced attitude

Responsibilities

Weekly or Monthly visits to customers, which include inventory of items on shelves and in the build area.
Assist customers in proper linen usage to reduce cost.
Provide a linen study to customers, which includes current methods of linen usage. Provide a complete project proposal to present to laundry, nursing, and administration on ways to reduce costs.
Assist with training and reporting on ControlTex, a software linen tracking system.
Placing orders for special items such as pillows and lab coats.
Complete scrub inventories for customers - prepare and present findings.
Order scrubs and coordinate the arrival and distribution of scrubs.
Monthly soil and clean reports need to be reviewed and discussed with the customer to ensure Superior receives all linen back. Work with customers and their staff to train them on proper soiled linen collection.
Monthly delivered products report needs to be reviewed and discussed with the customer. Use this form to create updated order forms based on linen delivered from the prior month.
Work with customer to update linen room shelf labeling and cart labeling.
Work with plant to ensure that shortages are kept to a minimum.
Work with customers on proper ordering techniques to ensure that they receive enough linen for 24 hours.
Work with Director of Customer Service and Vendors on ways to continue to assist customers in reducing costs by proper training, linen fairs, linen awareness days, etc...
Meeting regularly with the Plant Manager/General Manager to discuss soiled/return linen issues that the plant is having. Work with customers to stop practices that may be hazardous to our staff.
Prepare proposals for new customers or complete RFP's for county facilities.
When time allows, cold call potential new customers.
Attend trade shows (set up and take down) to showcase Superior Health Linen - services and products.
Work with General Managers in customer visits twice yearly or as needed.
Assist with all installs and linen awareness in support of other Team Members.
Report weekly on your visits, QAR, and phone calls to your Director of Customer Service and GM.
Complete/Participate in other projects or requirements as requested which may fall outside your CSR description.
Participate in further education through recommendations of your Director of Customer Service and participate in quarterly CSR meetings.
Perform any other duties as supervisor/manager sees fit.