Account Management Leader - Emerging Accounts
About The Position
This is a hybrid position. Hybrid requires the candidate to be available to work in person in our Atlanta office. We come in 3 days per week, but support flexibility as needed. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not currently able to sponsor work visas. “Builder & Operator” Wanted: Emerging Account Management Leader Are you a hands-on leader who thrives on building teams, creating structure, and driving execution? Do you enjoy taking ownership of a new segment and designing the processes needed to scale it effectively? If so, this is the role for you! AMP is seeking an Emerging Account Management Leader to build and lead a team focused on servicing our Emerging Accounts segment (customers with fewer than 10 locations). This role will combine team leadership, account management, and strong project/process ownership, ensuring efficient onboarding, ongoing support, and scalable success across a high-volume customer base. This leader will play a critical role in defining the operating model for Emerging Accounts, balancing customer experience, operational efficiency, and business impact.
Requirements
- 5–8+ years of experience in Customer Success, Account Management, or related roles
- Proven experience leading teams or mentoring individuals in a customer-facing environment
- Strong project management and process design experience
- Ability to operate effectively in both strategic and hands-on execution roles
- Experience managing high-volume customer portfolios or scaled service models
- Strong communication and organizational skills
- Analytical mindset with the ability to leverage data to improve performance
Nice To Haves
- Experience in SaaS, technology, or high-growth environments
- Familiarity with customer success tools, CRM systems, or workflow automation tools
- Experience building or scaling a new team, program, or function
- Consulting or operational excellence background
Responsibilities
- Lead the development and execution of AMP’s Emerging Accounts strategy (customers with <10 locations)
- Build and scale a dedicated team to support high-volume, lower-complexity customer segments
- Define success metrics across onboarding, adoption, retention, and operational efficiency
- Establish a service model that balances automation, scalability, and high-quality customer experience
- Serve as the internal advocate for the Emerging Accounts segment
- Recruit, onboard, and develop a team of account managers focused on Emerging Accounts
- Establish clear roles, responsibilities, and performance expectations
- Provide hands-on coaching and support in customer management and execution
- Foster a culture of accountability, responsiveness, and continuous improvement
- Ensure team alignment with broader Customer Success and company objectives
- Oversee account management for Emerging Accounts, ensuring strong customer engagement at scale
- Define best practices for onboarding, training, and customer lifecycle management
- Support the team in managing customer relationships, resolving issues, and driving adoption
- Monitor customer health and proactively address risks across a high-volume portfolio
- Identify opportunities for customer growth, referrals, and expansion where appropriate
- Own the end-to-end process design, execution, and continuous improvement for Emerging Accounts
- Establish standardized workflows for onboarding, implementation, and ongoing engagement
- Act as a project owner for key initiatives, ensuring timelines, milestones, and deliverables are met
- Drive cross-functional coordination across Customer Success, Support, Sales, and Operations
- Identify opportunities to streamline work through tools, automation, and process improvements
- Build repeatable, scalable processes tailored to a high-volume customer segment
- Inform product direction on Emerging Account feature set, including potential exclusions and opportunities to make features more self-service
- Leverage data and reporting to track team performance and customer outcomes
- Continuously refine processes to increase efficiency while maintaining strong customer experience
- Partner with leadership to evolve the Emerging Accounts model as the business grows
Benefits
- Highly competitive salaries
- Potential equity interest in a rapidly growing company
- Generous PTO policy and holiday schedule
- 401K plan with company matching
- Excellent medical, dental, and vision insurance
- Located at Atlanta Tech Village, the 4th largest tech space in the US
- World-class engineering team with an incredible track record
- Team-building events, outings, and hackathons
- State-of-the-art workspace and hardware
- Strong focus on community service and volunteering
- Free gym, snacks, and beverages
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
