Account Manager, Emerging Growth

Absorb • Calgary, AB

3d • Remote

About The Position

This role is about owning a book of business, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business. You will drive growth by expanding customer adoption of Absorb and by uncovering upsell and cross-sale opportunities within your existing accounts. A core part of your role is protecting and increasing the value of your book of business through strong retention practices and a deep understanding of each client’s goals. Success is measured through net retention targets tied directly to the performance of your assigned accounts.

Requirements

• Post-secondary degree (preferably in business or a related field)
• 1-2 years of experience successfully managing client relationships and driving revenue growth through upselling
• Very strong time management and organizational skills
• Very strong verbal and written communication skills
• Outgoing and personable nature with a sales driven attitude, strong team player
• Ability to thrive in a dynamic, fast-paced environment that changes constantly

Nice To Haves

• SaaS (or Technology) sales experience
• Experience working with a global client base
• Strong MS Office skills – primarily Excel and PowerPoint
• Fluency in additional languages
• Experience working with industry tools such as Salesforce

Responsibilities

• Increase the net dollar retention of your book of business through proactive upsells, cross sells, and strong relationship management that protects and grows existing revenue.
• Lead client contract renewals with a focus on expanding Annual Recurring Revenue and strengthening long-term partnerships.
• Identify, develop, and close new opportunities within assigned accounts to support a land and expand strategy.
• Create accurate proposals, statements of work, and other client facing documents that support your sales process and drive deal momentum.
• Build meaningful, trusted relationships with key contacts to deepen engagement and position Absorb as a strategic partner.
• Manage your sales pipeline with accuracy and accountability, reporting monthly and quarterly to ensure full visibility across the business.
• Become an expert in Absorb’s subscription models so you can confidently address client questions and guide renewal and expansion conversations.
• Participate in team meetings and collaborative projects that help improve sales processes and overall performance.
• Develop strong internal partnerships across Customer Success, Support, Product, and Leadership to ensure the full client lifecycle is supported.
• Stay current on product releases, training sessions, and industry insights to maintain strong product knowledge and credibility with customers.

Benefits

• Comprehensive Health and Wellness Benefits including retirement savings programs
• Eligibility for two different bonus plans
• Generous time off
• Comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance
• Monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree