Account Management Associate - Conversion

Kodak Alaris • Rochester, NY

1d

About The Position

Kodak Alaris is a global technology company that’s delivering future value through customer solutions. Our advanced, patented intellectual property combines breakthrough technologies, digital transformation, and human know-how to unlock the power of images and information. We make businesses run faster, governments run smarter and provide consumers innovative solutions to preserve and enjoy their most cherished memories. Our future is powered by our employees’ creativity. Expect a lot from Kodak Alaris and know that we expect a lot of ourselves and the performance of the company.
Alaris
The Alaris division of Kodak Alaris is a leading provider of information capture solutions that simplify business processes. We exist to help the world make sense of information with smart, connected solutions powered by decades of image science innovation. Our award-winning range of scanners, software and services are available worldwide, and through our network of channel partners.

Requirements

• Strong systems knowledge
• Strong organization skills
• Responsive to incoming customer requests, good listening skills
• Thorough understanding of the Kodak Alaris Go to Market strategy
• Strong knowledge of Kodak Alaris products and service offerings
• Excellent verbal and written communication skills
• Selling abilities
• High proficiency with Microsoft Office, specifically Excel
• Able to multi-task and change priorities quickly
• Ability to work independently and a team player
• Strong Attention to Detail, high level of quality

Responsibilities

• Manage Kodak Alaris account service entitlements and administer billings for Service Contracts, Software Assurance, Time and Material service and Professional Services.
• Manage relationships with direct customers, channel partners, multi-vendor service partners, or national accounts.
• Support department 800#; Respond to incoming customer inquiries
• Account Updates / Install base management
• Contract renewal quoting
• Contract invoicing; maintenance agreements and carekits
• ERP invoice posting
• Action Time & Material work orders
• Manage credit disputes
• Contact channel account end user customers to pursue a maintenance or software assurance agreement; Coverage lapsed greater than 45 days

Benefits

• paid flexible time off
• health, dental and vision coverage
• paid sick leave
• paid parental leave
• 401(k) plan with company match
• short-term and long term disability coverage
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed