Account Liaison – NY, NJ, CT, VT, NH,ME, MA, RI, OH, PA, MI, IL, IA, IN, WI, MN, SD, ND, NE, KS, MO, KY

UnitedHealth Group•Farmingdale, NY

6d•$60,200 - $107,400•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Requirements

High School Diploma/GED
2+ years of customer service and/or sales support experience
Intermediate level of proficiency in Microsoft Word (create / edit docs), Microsoft Excel (create / edit spreadsheets), Adobe, and Microsoft Outlook (email / calendar)
Ability to work Monday through Friday from 8am-5pm CST or Arizona time
Ability to travel up to 20%25 of the time
Access to reliable transportation and valid US driver's license
Ability to work CST and Arizona time zone business hours
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Nice To Haves

Experience using Google Documents and EMR systems
2+ years of Sales Support experience in the healthcare field

Responsibilities

Generating & managing patient escalation trackers for our active and pending patient population
Initiating conversations with internal operation partners on cases requiring assistance
Partner with Account Managers to track and manage Prior Auth expirations and Obtain Clinical tasks
Creating, analyzing, and updating Excel spreadsheets for various scenarios
Build and sustain positive relationships with partners and the Sales team through direct and indirect communication
Understanding of how tools/applications work together-where data is coming from, how the information connects to the overall sales process
Quickly and accurately perform data entry; blogging communications, timely follow up on tasks, and files up-to-date and readily accessible
Support the Account Managers by generating patient tracker reports for top accounts to ensure all patients are receiving care without delay
Communicate information in a clear, well-organized, and professional manner
Field communications and build rapport with select providers offices, as deemed appropriate by aligned Sales Director and Account Manager