Account Installation Senior Analyst

Cigna Healthcare•Tennessee Work at Home, TN

3d•$55,700 - $92,900•Remote

About The Position

Your eye for detail matters! The implementation area is hiring an Operations & Fulfilment Analyst. In this critical role, you will be responsible for ensuring onboarding and renewal documentation is accurate, complete, and compliant. This role supports the implementation process for new business and renewals within the select segment.

Requirements

High school diploma or GED required
2 + years of experience in account management, sales, and/or client service, required
Ability to work well with others, build solid relationships, negotiate, guide and keep your promises, required
Great at solving problems and using data to reach goals, required
Excellent Technical skills, including working with spreadsheets, databases, and tracking systems, required
Able to manage different priorities and deadlines quickly; work independently, take initiative, and find solutions that work for everyone, required
Strong communication and organizational skills to work with people at all levels and functions, required

Nice To Haves

college degree is a plus
Strong knowledge of Cigna's processes, including benefits, eligibility, ID cards, billing and banking, preferred
2+ years of experience in project management or account management, preferred
Experience with vista, ePRO, CIT and benefit summary systems, preferred

Responsibilities

Verify implementation documents for new, renewing, and canceled clients, ensuring they are complete and compliant through coordination with matrix partners
Initiate installation in VISTA, update VISTA wizard based on account complexity, and revise source documents as needed.
Participate in team meetings, forums, training, and Cigna University courses to maintain role knowledge
Provide support for projects and stretch assignments.
Meet or exceed departmental metrics and performance standards.