Account Installation Senior Analyst

The Cigna Group

3d • $55,700 - $92,900 • Remote

About The Position

The job profile for this position is Account Installation Senior Analyst, which is a Band 3 Senior Contributor Career Track Role. We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Your eye for detail matters! The implementation area is hiring an Operations & Fulfilment Analyst. In this critical role, you will be responsible for ensuring onboarding and renewal documentation is accurate, complete, and compliant. This role supports the implementation process for new business and renewals within the select segment.

Requirements

• High school diploma or GED required; college degree is a plus
• 2 + years of experience in account management, sales, and/or client service, required
• Ability to work well with others, build solid relationships, negotiate, guide and keep your promises, required
• Great at solving problems and using data to reach goals, required
• Excellent Technical skills, including working with spreadsheets, databases, and tracking systems, required
• Able to manage different priorities and deadlines quickly; work independently, take initiative, and find solutions that work for everyone, required
• Strong communication and organizational skills to work with people at all levels and functions, required

Nice To Haves

• Strong knowledge of Cigna's processes, including benefits, eligibility, ID cards, billing and banking, preferred
• 2+ years of experience in project management or account management, preferred
• Experience with vista, ePRO, CIT and benefit summary systems, preferred

Responsibilities

• Verify implementation documents for new, renewing, and canceled clients, ensuring they are complete and compliant through coordination with matrix partners
• Initiate installation in VISTA, update VISTA wizard based on account complexity, and revise source documents as needed.
• Participate in team meetings, forums, training, and Cigna University courses to maintain role knowledge
• Provide support for projects and stretch assignments.
• Meet or exceed departmental metrics and performance standards.

Benefits

• medical
• vision
• dental
• well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
• leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED