Account Growth Manager

Scientific Safety Alliance

2d•Remote

About The Position

At Scientific Safety Alliance (SSA), we support services that companies need to operate. We work with pharmaceutical manufacturing, healthcare, aerospace, semiconductor, data center, research, and advanced manufacturing environments where compliance is mandatory. This is not a passive renewal role. The Account Manager will own and grow existing customer relationships across SSA’s service lines. Many customers know SSA for one specific service, but may not realize we can support other required compliance needs such as cleanroom certification, biological safety cabinet certification, fume hood testing, viable sampling, compressed air testing, laboratory equipment calibration, and TAB-related services. Your job is to understand the customer’s environment, identify expansion opportunities, protect recurring revenue, and make it easier for customers to consolidate critical compliance work with SSA. You’ll grow accounts through proactive management of an existing customer book, whitespace discovery across customers who use SSA for one service today, cross-sell & upsell opportunities across cleanroom certification, equipment certification, calibration, environmental monitoring, and related services, consistent customer outreach, follow-up, and account planning, and close coordination with operations, technicians, scheduling, and leadership. We operate in a fragmented market with limited scaled competition and inconsistent service quality from incumbents. Customers value responsiveness, documentation, scheduling reliability, and trusted compliance support. There is real opportunity to expand accounts that already know SSA. You do not need industry experience to succeed here. We will teach you the services and the market. What matters is that you can build relationships, prioritize a book of business, identify real expansion opportunities, and drive follow-through.

Requirements

3-7 years of B2B account management, customer success, sales, or expansion-focused experience
Proven ability to grow existing customer relationships and identify expansion opportunities
Strong commercial judgment and ability to prioritize a book of business
Comfort managing technical or compliance-related services, even if you are not the technical expert
Ability to operate in a lean environment with incomplete data and limited sales enablement
Strong follow-through, organization, and CRM discipline; HubSpot experience preferred
Comfortable communicating with operational, technical, quality, compliance, and facilities stakeholders
Not an order taker. We need someone who can create momentum inside existing accounts
No industry experience required. We’ll train you.

Responsibilities

Own and Grow Existing Accounts: Manage a portfolio of existing SSA customers and take ownership of retention, expansion, and relationship health.
Segment and prioritize accounts based on revenue potential, service fit, urgency, location, and relationship strength.
Build account plans for high-potential customers and execute against clear next steps.
Drive Expansion Across Service Lines: Identify customers using SSA for one service who may need support across additional service lines.
Uncover customer needs through proactive outreach, business reviews, service history, technician feedback, and internal account intelligence.
Position SSA’s broader capabilities in a way that is relevant to the customer, not generic or overly salesy.
Manage Customer Relationships: Build trust with Facilities, Quality, Compliance, Pharmacy, Operations, and Engineering leaders.
Stay top of mind with customers even when there is not an immediate need.
Handle customer issues with professionalism, urgency, and ownership.
Coordinate Internally: Partner with operations, technicians, scheduling, service leaders, and other internal teams to move customer needs forward.
Translate customer issues and opportunities into clear internal action items.
Use internal resources effectively without becoming dependent on a large support machine.
Run a Disciplined Account Process: Maintain clean CRM notes, next steps, account history, renewal timing, and opportunity tracking in HubSpot.
Follow up consistently and create urgency around real customer needs.
Track progress against revenue, expansion, and retention goals.